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DMV Experiences Licensing Outage

by ARLnow.com — March 15, 2011 at 1:32 pm 1,923 10 Comments

The computers that control driver’s license transactions in Virginia went down this morning, causing a backlog that may affect DMV locations this afternoon.

The statewide licensing outage lasted “a couple of hours” and was resolved by noon, according to Virginia Department of Motor Vehicles spokeswoman Melanie Stokes.

The problem was caused by a faulty server, Stokes said. Licensing systems at some DMV offices may still be experiencing latency issues as a result.

“We’re still having some locations that are experiencing slow transaction times, but that should be worked out fairly quickly,” she said.

This morning’s outage may increase DMV wait times this afternoon, depending on how many of the customers who were turned away this morning decide to return later today. Stokes said that some customers may have been given “return letters” that will allow them to skip the line when they return.

A similar outage occurred on Wednesday, March 9, but only lasted 20 minutes, Stokes said. Both outages were isolated to DMV licensing computers and did not affect other DMV transactions. Stokes said the outages were not related to the extended Virginia DMV outage last summer, which was caused by statewide computer problems.

This is at least the third time in a month that the Four Mile Run DMV office has had to turn away customers. On Feb. 25, a wind storm damaged a large section of the building’s metal roof, forcing it to close for the day.

  • John Andre

    It’s rather inconvenient whenever the local DMV office shuts down for any length of time. Even non-drivers need to visit DMV periodically to update walkers’ ID’s.

  • T phillips

    Bull …they are still down…am at DMV right now

  • Jezebel

    Is it wrong to have a little crush on Alyssa James? Smitten by a cutie with raised eyebrow.

    • CrystalMikey

      +1…and I don’t usually go for blondes. :D

  • G. Clifford Prout

    Ms. James his hot.

  • R0bespierre

    Odd, Tyson’s was down around 11am Friday, and just today the info clerk there told me that they were down today and has been since Thursday, and that the outage was statewide. She claimed it was a problem with the servers used to take pictures. Agree with T Phillips, someone is telling a PR fib.

    It would be nice to have some sort of 21st century notification of these kinds of problems, like, you know, some sort of mailing list, website update, etc.

  • http://novabrian.com NovaBrian

    Is it ok to post Ms. James’ License? Any privacy issues?

    • http://www.arlnow.com ARLnow.com

      That’s a sample license. Not a real person. (The address comes back to DMV headquarters in Richmond.)

      • Dan

        She’s real to me!

  • http://novabrian.com NovaBrian

    Haha

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