Taxi Customers Asked to Fill Out Online Survey

If you ride around Arlington in taxi cabs, the county wants to hear from you.

An online taxi survey has been set up to gather information about experiences with the cabs throughout Arlington. Residents, visitors and businesses are all encouraged to fill out the survey.

According to Richard Viola, the supervisor for the transportation planning section with Arlington’s Department of Environmental Services, the county is in the midst of re-evaluating how many taxi certificates to issue. It’s a process that takes place every other year, and cab drivers must have a certificate to operate in the county.

Viola says the survey will help to determine how well the current system is working, and whether the public is interested in expanding the number of taxis available throughout the county. It will also help to point out areas in need of more cabs, or certain times when more would be beneficial.

“We want to make sure the right number of cabs are on the street,” Viola said. “Putting too many on the street could be detrimental. You’ll see them waiting, circling and creating more traffic. It also hurts the cab drivers because they don’t have enough business and can’t make a living.”

There are currently 765 taxis throughout Arlington. So far, there has never been a decrease in the number of certificates issued; most years the number holds fairly steady.

The survey will be available through the middle of June. Soon after that, a summary with the results will be released.