whatever. just another venue that will be pushed away by major franchise.

I agree that Le Marche is top notch!

In regards to your comment of “On a side note the Chasin’ Tail’s group never invited any of their neighborhood merchants to join in at their opening night (very rude),” we apologize that we missed someone ☹.

I know it’s no excuse but there was so much going on at the time of our opening that it was very possible that some merchants fell between the cracks. I personally invited all of the Westlee retail, the animal hospital, the car repair shops, the Bank of America, and a few more businesses but I must have missed some.

Again, I apologize and want you to know that it was not intentional if we left anybody out our opening night.

Thanks,

Au

Sorry but we feel that it’s important that we try our hardest to make sure our customers are happy and satisfied. We failed to do that the first time, so the least we can do is address their criticisms and show them that we are thankful for their feedback because it helps improve our restaurant.

Take care,
Chasin’ Tails

Thank you for your feedback. I’m sorry to hear about the negative service you received at Chasin’ Tails. I will be the first to agree that the service in our earlier months of operation were not up to par. I do want to let you know that we’ve improved substantially in the quality of service over the last five months.

In regards to the pricing, we will be starting some happy hour food specials in the near future (happy hour is 5-7PM on weekdays and 3-7 on Fri, Sat, and Sun).

It would be great if you gave us another opportunity to show you how much we’ve improved. I really feel like there’s a world of difference between the earlier days of Chasin’ Tails and the point that we are at now. Please send an e-mail to contact@chasintailscrawfish.com and we’ll be happy to take care of you.

Sincerely,
Chasin’ Tails

Thank you for your feedback. I have to personally apologize for the negative experience you’ve had at our restaurant. In regards to the over-battered seafood comment, I completely agree! We changed the amount of batter we use about five months ago when we got the same feedback from customers like you. We no longer double batter our shrimp or soft-shelled crab. In addition, we have no problem doing a special request if you want even less batter.

As stated in other comments, I’ll be the first to admit that we had many kinks to work out in our initial opening but I feel strongly that over the last five months, we’ve improved tremendously. As we developed, we’ve put an even bigger emphasis on quality of food and quality of service.

I really hope that you consider giving us another shot. I promise the experience will be completely different. If you are willing to give us a second chance, please send an e-mail over to contact@chasintailscrawfish.com and we’ll make sure you’re taken care of. It’s the least we can do considering your previous negative experience.

Thanks for your criticisms; listening to our customer’s opinions is the only way we can continually improve.

Best wishes,
Chasin’ Tails

Thank you for your feedback. I appreciate the compliment about the concept and appreciate your criticisms as well. As stated in other comments, I’ll be the first to admit that we had a ton of kinks to work out in our opening months. I can say with full confidence that we’ve worked out a majority of them and our quality of service and quality of food have improved tremendously.

I apologize for the negative experience you had but hope that you would give us a second chance to show you how much we’ve changed since the beginning. Please send us an e-mail at contact@chasintailscrawfish.com and we’d be happy to take care of you. It’s the least we can do considering your negative experience with us.

Thank you,
Chasin’ Tails

I apologize for the sub-par experience you must have had at Chasin’ Tails. It would be great if you could elaborate on what happened so that we could fix the problem in the future. Thank you for your feedback.

Sincerely,
Chasin’ Tails