ACFD Outfits Stations with ‘Safe Haven Lobbies’

If you find yourself in immediate physical danger while walking through a neighborhood, heading to a nearby fire station may not be the first thing that comes to mind. But the Arlington County Fire Department hopes to change that with its “Safe Haven lobbies.”

Although it is not yet widely known, a number of the county’s fire stations have been outfitted with special lobby features to protect a person who goes there for help.

The person in danger can go through the outside doors and into the fire station lobby, where the second set of doors leading to the rest of the fire station is always locked. When the person pushes the button on an emergency box inside the lobby, the outside doors automatically lock and the box calls 911. Someone at the county’s Emergency Communications Center (ECC) answers as if it were a typical 911 call placed from a phone. They speak to the person to determine the type of emergency and will then dispatch the appropriate emergency responders to the location.

There are cameras on the ceiling of the lobby that turn on when the emergency button is pushed. While waiting for police or fire fighters to respond, staff at the ECC will monitor the cameras to see what is happening during the call. The outside lobby doors will remain locked until ECC workers hang up the call when they determine the caller is safe.

The system can be used at any time, even if the station is empty while fire fighters are out on a call.

“The fire house is somewhere you can always come if you’re in danger. If you need help or have to call 911, you can come to any fire house,” said ACFD spokeswoman Lt. Sarah Marchegiani. “It’s important to know that if you live close to one of these locations, one of the five that have it, that this exists and it’s another safety for you.”

All of the newer fire stations — 2, 3, 5, 6 and 9 — have a Safe Haven equipped lobby. Fire Station No. 9 was the first to be outfitted with the system when it was renovated in the late 1990s. The older stations were not built with lobbies, but the goal is to eventually install this type of a system in all of Arlington’s stations when they are upgraded or replaced.

So far nobody has used the system, but it’s unclear if that is because citizens haven’t had the need or if they’re not yet aware the Safe Haven lobbies exist.