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Arlington Library Catalog System Crashes

by ARLnow.com — November 16, 2012 at 3:00 pm 3,645 28 Comments

Update at 3:40 p.m. — The library catalog and account system is expected to remain down until Monday afternoon, at the earliest, according to Arlington Public Library spokesman Peter Golkin. Fines and fees will not accrue during that time.

Arlington Public Library and Arlington Public Schools are experiencing technical problems that have brought down their shared library catalog system.

Arlington Public Library sent the following email to patrons this afternoon.

The Arlington Public Library and Arlington Public Schools catalog and accounts system is down and we have lost data. This system crash affects all activities that occurred from Saturday, Nov. 10 through Thursday, Nov. 15. All online services from the Web and inside the Library are suspended. We are doing everything we can to restore the system. We apologize for any inconvenience and thank you for your patience.

Arlington Public Library is operating on a regular schedule and you are welcome–in person–to browse the shelves and check out materials including holds. WiFi and public PCs are also available.

Privacy has not been compromised with this crash and patrons do not have to take any action at this time. We will provide updates on the Library website, Twitter and Facebook and will send a follow-up email once we have more details for you.

  • BBMS

    Hope they kept the old card catalog down in the basement of Central.

    • Septimus Brope

      I gave up reading books years ago, decided to write them instead. I”m amazed people still read books though. I’m dumbfounded that the USA still has a library system so y’all enjoy while it lasts!

  • bob

    and how are we supposed to renew out books?

    • Loocy

      You wait until the system is back up. Like they said, you won’t accrue any fines while the system is down.

  • Right of Center

    C’mon now APL and APS. I don’t want to see any of our tax dollars diverted away from the gold plated waterslides in CC to fix the e-catalog system.

    • drax

      So you’re a strong supporter of spending tax money on libraries, huh?

  • John Fontain

    Hamas!

  • BookWorm

    It was crashed yesterday when I couldn’t self check any books. I wonder how much they will lose in late fees refunds during the outage?

    • Josh S

      Probably should get Bob Woodword on it. Sounds pretty big.

  • Arlington Public Library, Public Information

    The catalog/accounts system and research databases will remain unavailable until Monday, Nov. 19 at 1 p.m. at the earliest.

    Fines and fees will not accrue until the system is fully operational.

    Thanks for your patience and understanding.

    • Quoth the Raven

      Thanks for the update. You still have the very best library system I’ve ever seen!

      • YTK

        I agree!!!

      • http://scottwinn@me.com Dezlboy

        Absolutely. I was at the library today and saw a gentleman using the computer with “enlarge the text really big” software so he could read a book. What a great service.

    • John Fontain

      I heard that too many people were trying to reserve 50 Shades of Grey at once after the “personal products” give away the other day in DC and it crashed the system. True?

      • drax

        Would be funny, people using a computer to get a dirty book when a few clicks could yield unlimited porn.

  • brown before green

    But! It didn’t flip over.

    • YTK

      Alas, no Froyo either.

  • CW

    Issue a bond to fix it!

  • bruce

    How many times did the card catalog crash?

    • nancibee

      We are currently about halfway through a retrograde Mercury. Coincidence? Naaaaah.

    • Sore Foot

      Plenty and always on my foot !!

      It was always hard to access from my house though……..

  • CIA

    Blame it on Paula Broadwell and Jill Kelley.

  • bobbytiger

    No problem. Where’s the card catalog?

  • bman

    couldn’t handle the dewey decimal system!!!!!

  • http://URL Arlington Public Library, Public Information

    An update for Library users:
    Please disregard any overdue notices you have received in the last 36 hours.

    Accounts will be rectified once our system is fully operational. There is no need to contact the Library at this time regarding accounts. Again, thank you for your patience.

    And congratulations on the great new look for ARLNow.

  • http://URL Arlington Public Library, Public Information

    UPDATE:
    Please disregard any overdue notices you have received in the last four days.
    The catalog/accounts system and research databases will remain unavailable through Monday afternoon at the earliest.

    Accounts will be rectified once our system is fully operational. There is no need to contact the Library at this time regarding accounts. Again, thank you for your patience.

  • http://URL Arlington Public Library, Public Information

    UPDATE:
    Please disregard any overdue notices you have received in the last four days.
    The catalog/accounts system and research databases will remain unavailable through Tuesday morning at the earliest. Technicians continue to work toward a solution.

    Accounts will be rectified once our system is fully operational. There is no need to contact the Library at this time regarding accounts. Again, thank you for your patience.

  • Dewey Decimal

    Hey Innovative Interfaces, an absent interface for accessing a local library truly is innovative! Way to live up to your website’s motto of ‘Trusted Library Technology and Services’.

    It turns out, this isn’t your only recent botched job:

    http://blog.thenewstribune.com/politics/2012/10/29/tacoma-public-library-branches-reopen-after-problems-with-tech-upgrade/

    Clearly, you have QC issues and need to right your house before local governments trust you as a provider. I hope Arlington seeks compensation for your lapse in services.

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