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Library Database Fixed, Due Dates Extended

by Katie Pyzyk March 5, 2012 at 2:45 pm 1,441 5 Comments

An online database problem that caused problems for the county’s library system this weekend has been fixed. To say thanks for being patient during the trouble, some borrowers are getting extended due dates.

Issues with the online security certificate caused many library users not to be able to access their accounts online. Library spokesman Peter Golkin said although the internal system was fine and it was business as usual at the libraries, many users couldn’t log on from outside computers. Golkin explained that a number of agencies had to coordinate to fix the problem, so it took a while to remedy the situation.

“And of course, it’s a weekend, which didn’t help,” he added.

To make up for the inconvenience, the library has moved the due dates for materials due this past Saturday, Sunday or today. The materials will now be due this Friday, March 9. The change is automatic in the system, so there’s no need for additional action by users.

“Thanks for your patience with the issue. It can be a frustrating thing,” said Golkin. “A lot of folks were really helpful in letting us know of the issue in case we didn’t know.”

  • DarkHeart

    Yeah, it was pretty buggy for me all weekend as well as this morning. Thanks for the update.

    Also, I enjoy the filters on the catalog search. By library location and intended audience are especially helpful.

  • nota gain

    I was #10 when trying to put on a hold and now #32 after the fix.

  • John Andre

    Kept getting this “security certificate” problem when I tried to renew books online earlier today, but was able to call the Library and get the issue fixed.

  • Arlington Public Library, Public Information

    Hello nota gain,

    Please call Library circulation at 703-228-5940 after 10 a.m. and we can help you with your hold. Thanks for your patience.

  • PUP

    was really hoping i would get to hold on to my copies of “twilight” indefinitely w/ no fines. *sigh*

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