“We have identified the underlying cause and services are being restored,” said Jamie Debole, a Comcast representative, via email. “Customers’ services should now be working.”
Earlier: Comcast customers in Arlington, the D.C. area and much of the northeast U.S. are reporting issues with their cable TV service.
According to various social media posts, the problem is affecting those on Comcast’s X1 platform — its newest cable boxes. Some are also reporting sluggish internet service.
Various Twitter users, citing Comcast customer service reps, are saying that the problems were caused by a failed automatic upgrade to the cable boxes.
Comcast suffered a major business phone service outage earlier this week.
— Rob Link (@TheWiGoMan) July 16, 2016
@ARLnowDOTcom it's been out all day. website says 6 pm for resolution. Had previously said 3 pm.
— Christian Robinson (@corkyrobinson) July 16, 2016
@ARLnowDOTcom out all day in Shirlington.
— Patrick Martin (@techintegrator) July 16, 2016
— Chris Ferguson (@SysAdm_Chris) July 16, 2016
— Mark Connolly (@sr_connolly) July 16, 2016
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