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UPDATED: Widespread Comcast TV Outage Reported

by ARLnow.com July 16, 2016 at 4:05 pm 0

Comcast outage map 7/16/16Update at 5:50 p.m. — Numerous users around Arlington are reporting that their service has been restored. 

“We have identified the und​erlying cause and services are being restored,” said Jamie Debole, a Comcast representative, via email. “Customers’ services should now be working.”

Earlier: Comcast customers in Arlington, the D.C. area and much of the northeast U.S. are reporting issues with their cable TV service.

According to various social media posts, the problem is affecting those on Comcast’s X1 platform — its newest cable boxes. Some are also reporting sluggish internet service.

Various Twitter users, citing Comcast customer service reps, are saying that the problems were caused by a failed automatic upgrade to the cable boxes.

Comcast suffered a major business phone service outage earlier this week.

Screen capture via downdetector.com

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