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DEVELOPING — Arlington County Experiencing 911 Problems

Arlington County issued the following alert this morning:

Arlington County is currently experiencing intermittent problems with the 9-1-1 system. If you call 9-1-1 and can’t get through, immediately call 703-741-3035.

A supervisor at the county’s Emergency Communications Center said she was not sure when 911 service would be back to normal.

Update at 12:25 p.m. — “This is a Verizon issue,” said Debbie Powers, Deputy Coordinator for the Arlington’s Office of Emergency Management. “It’s a regional issue and it’s intermittent.”

Update at 1:35 p.m. — Verizon tells Arlington’s Office of Emergency Management that the 911 system is now functioning normally, according to OEM’s Brian Geraci.

Update at 3:10 p.m. — Verizon spokesman Harry J. Mitchell says that the outage, which affected cell phone calls to 911, was due to a faulty piece of equipment at the company’s Fairfax switching center.

At this point it appears that a Verizon service issue starting around 9:10 a.m. affected customers primarily in Arlington and Fairfax counties. It appears that a faulty piece of equipment in Verizon’s Fairfax switching center caused the service issue.

Calls to 911 from Internet-based phones and landline phones served by the Arlington and Fairfax 911 centers were automatically redirected to these 911 centers via an alternate path in the Verizon network. The equipment failure, however, may have intermittently affected wireless calls to 911 in Arlington and Fairfax counties. This is still under investigation.

The faulty equipment was restored to normal operation around 11:30 a.m., and we continue to monitor the situation closely to ensure the issue is completely resolved.

This issue is unrelated to the 911 issues triggered by storm-related mass call events earlier this year.

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The sister-city partnership started in 1993 by the Arlington Sister Cities Association, which seeks to promote Arlington’s international profile through a variety of exchanges in education, commerce, culture and the arts. The exchange, scheduled June 17th to July 4th, includes a two-week homestay in Aachen plus three days in Berlin. Knowledge of the German language is not required for the trip.

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_”The Aachen exchange was an eye-opening experience where I was fully immersed in the life of a German student. I loved biking through the countryside to Belgium, having gelato and picnics in the town square, and hanging out with my German host student’s friends. My first time out of the country, the Aachen exchange taught me to keep an open mind, because you never know what could be a life changing experience.” – Kelly M._

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Submit your own Announcement here.

Learn about the new assessment of Arlington’s urban tree canopy and the many ecological and social benefits trees provide. Staff from the Green Infrastructure Center (GIC) will share study results and compare canopy cover for different areas of Arlington.The webinar will include assessments of ecosystem services such as stormwater mitigation, air quality, carbon uptake, and urban heat islands. For background on Arlington trees see the “Tree Benefits: Growing Arlington’s Urban Forest” presentation at http://www.gicinc.org/PDFs/Presentation_TreeBenefits_Arlington.pdf.

Please register in advance to assure your place at the webinar, https://attendee.gotowebinar.com/register/29543206508863839.

About the Arlington County Civic Federation: The Arlington County Civic Federation (“ACCF”) is a not-for-profit corporation which provides a forum for civic groups to discuss, debate, inform, advocate and provide oversight on important community issues, on a non-partisan basis. Its members include over ninety civic groups representing a broad cross-section of the community. Communications, resolutions and feedback are regularly provided to the Arlington County Government.

The next meeting is on Tuesday, February 21,2023 at 7 pm. This meeting is open to the public and will be hybrid, in-person and virtually through Zoom. Part of the agenda will be a discussion and vote on a resolution “To Restore Public Confidence in Arlington County’s Governance”. For more information on ACCF and this meeting, go to https://www.civfed.org/.

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Submit your own Announcement here.

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