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Service Updates from Dominion, Verizon

by Katie Pyzyk July 9, 2012 at 12:25 pm 2,640 9 Comments

(Updated at 12:40 p.m.) The good news about power outages in Arlington is that all of those stemming from the June 29 storm have been fixed. The bad news is crews had to deal with some new outages this morning, brought on by the storms that passed through Sunday night.

The Dominion outage website showed around 100 customers without power as of 8:00 a.m., but those now appear to have been fixed.

Verizon, meanwhile, reports significant progress on restoring service to its TV, internet and phone customers who were affected by the June 29 storm. A Verizon spokesman said technicians worked extended shifts over the weekend and service levels are nearly back to a normal level today.

Crews are now working to restore service to “several hundred customers in areas technicians could not previously reach due to downed power lines,” according to Verizon.

“I’m extremely proud of our team, which has worked 12 hours-plus daily in temperatures exceeding 100 degrees to bring service back for our customers,” said Chris Childs, Verizon’s Potomac region president of consumer and mass-business markets. “I’m extremely grateful to our customers, who have been overwhelmingly gracious, patient and understanding throughout this process. We will keep going until we’ve fully restored service for all those affected by this harsh weather.”

As of this morning, Verizon field crews were responding to a total of 163 downed utility poles and 602 downed copper or fiber cables throughout the D.C. region. Damage assessments are still underway following Sunday’s storms; there’s no word on exactly how many customers were affected.

Flickr pool photo by ddimick

  • South Side Chris

    So are power outage updates the new pizza\cupcake\froyo opening updates? Because if so, I say bring back the pizza.

  • Chris B

    Love the corporate speak 🙂

    “I’m extremely grateful to our customers, who have been overwhelmingly gracious, patient and understanding throughout this process.”

    • Observer

      We apologize for any inconvenience and thank you for your patience.

    • drax

      You gotta admit, that was pretty gracious on their part.

  • WeiQiang

    Not to mention the fried FiOS interface boxes. Dude was at the house yesterday morning to replace ours.

    • drax

      That was me installing a special box to spy on your every move.

    • dirty biker

      hmmm we have a new FIOS router on the way- in your case they determined that it was the box immediately upstream? Wa-oh, I can see another endless tech call in my future…

  • WeiQiang

    … or as I’m now calling it: FryOS

  • Marilyn Walker

    A fine conundrum is that you can’t call Verizon to tell them you don’t have FIOS service when you don’t have FIOS service. I finally figured out their live chat at the library on the third attempt to do so and had to explain multiple times to the live chat person that I did not have an alternate phone number. I finally made an appointment and it is a good thing I didn’t go anywhere today because the repairman showed up two days early, for which I am grateful. And the chat person thought I could fix it myself, and from prior experience I knew better and I too needed a new interface box. The live chat person was gracious, but repeating myself in writing multiple times on multiple subjects was tedious. I was also told the repairman would call ahead, which he did, once I could check voice mail, but hey, I didn’t get the call because I had no phone service!


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