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The Right Note: A Towing Solution?

The Right Note is a weekly opinion column. The views and opinions expressed in the column are those of the author and do not necessarily reflect the views of ARLnow.com.

Mark KellyAround 2000, I sat down to eat in the now-closed Taco Bell on Wilson Boulevard. A few minutes later, one of my fellow patrons sprinted out of the restaurant as his car was being hoisted into the air by a tow truck. Later we learned an “unmarked spotter” had identified his car for towing because he had first walked to the ATM next door to get cash before ordering his Taco Bell dinner.

The car owner showed the tow truck driver his Taco Bell receipt, but was told it did not matter because he had left the premises. Once the tow truck was called, the driver explained, it was his job was to tow the car. So, the car owner stood directly in front of the tow truck refusing to move for more than 15 minutes until the tow truck eventually dropped the car and left.

Needless to say, reports of “predatory towing” are not a new problem in Arlington. But, with social media and some cases recently going viral, the practices have been thrust into the spotlight. Almost certainly, today a video of the car owner standing defiantly in front of the tow truck at Taco Bell would have been posted to YouTube or Facebook and retweeted on Twitter.

Enter County Board Member Jay Fisette, who this week said he would look at changes to these towing practices. Specifically, he said it may be in order to have the property owner sign off on each tow.

While towing companies will oppose any changes to the regulations that impact their business model, Fisette’s approach is worthy of consideration. It protects a private property owner’s unquestioned rights to control their parking spaces while ensuring that same property owner cannot simply blame a tow on a third party spotter who gets it wrong.

As Fisette noted, it is not in a retail property owner’s best interest to get it wrong when it comes to towing. There is a good chance the car owner never went back to that Taco Bell after the parking incident. Why patronize a business that appears to care more about its parking spaces than its customers?

Mark Kelly is a former Arlington GOP Chairman and two-time Republican candidate for Arlington County Board.

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