Frustrated Verizon Fios customers in the neighborhood are taking to social media and emails to ARLnow to lament the lack of response from the company since their service went down early Saturday morning.
Ken Schellenberg, who lives on 1st Street N., says that Verizon has sent a half dozen estimates for when the problem might be resolved — and has repeatedly missed its targets.
“Promised text messages about updates on the issue never arrive,” Schellenberg wrote. “They claim it’s a widespread outage but neighbors close never lost service at all. It seems more random.”
Some of Schellenberg’s neighbors have reported similar issues on Twitter, where Verizon support staff have been able to offer only limited answers.
Our #Fios has been out for 4 days and we’ve gotten no info from @Verizon when it will be back. Every time we call, they push the estimate back 12 hours! @VerizonSupport I need it for WORK!! @ARLnowDOTcom
— Allison Holt (@allisoniholt) June 19, 2018
All times are estimated times because things can change. We do apologize for the inconvenience. ^CAR
— Verizon Support (@VerizonSupport) June 19, 2018
Another neighbor here. Online support only tells me “don’t worry” or tries to transfer me to sales to renew contract. Signed up for text alerts and have rec’d none despite restoration time changing at least 9 times. No verizon trucks seen in area. Customer service FAIL.
— Jill Buzby (@JillBuzby) June 19, 2018
Verizon spokeswoman Laura Merritt told ARLnow.com that the company’s engineers are currently looking into the issue. She’s hoping to be able to offer more details soon.