Beauty operators who need to develop a client base and gain valuable experience in order for their business to flourish are often at a loss.
Going out on their own is prohibitively expensive and a great risk for the professional if it does not work out as planned. Many professionals never obtain the income they truly need or desire.
Which is why Arlington’s Metropolitan Suite is such an innovative — and for many — an important idea: Beauty and wellness operators rent fully equipped booths in a professionally operated salon — operators at the Metropolitan Suite only pay for the time they use at the facility. Metropolitan Suite offers operators a way to make the money a salon owner or a long-term lease renter makes without the overhead or worry.
Since the operators book their clients at their own convenience and pay for only the time they are in the booth, there is no more wasting time waiting for walk-ins. The professional can pay by the hour, the day or by the week. Longer-term leases for salon space are available for those operators who have the clientele following needed to be successful.
The sleek, modern and impressively up-to-date “luxury beauty lounge” on N. Pershing Drive is welcoming and comfortable, offering everything an operator needs to perform full salon services to the public including unisex hair cuts color, hair texture alteration services and styling.
Other professionals that operate their business at the nonprofit Metropolitan Suite are skin specialist, make-up artists, nail technicians, full-body waxing techs and licensed massage therapists. It’s a full-service salon offering everything a day spa offers.
Kinite McCrae founder and Executive Director of the Reach Far Foundation, was wondering how opening a hair salon would fit into her organizations’ non-profit purpose and agenda. After much thought and endless hours of research, it was decided to make Metropolitan Suite a hub for creating scholarships for underprivileged youth living in the metropolitan area.
Each client visit to the salon and or when an operator reserves a station, they are not only benefiting themselves but they are participating in the support of others.
“We also rent rooms for people to teach classes, in techniques they specialize in,” says McCrae.
Those community-oriented entities intend to help young adults or those looking to change careers so they may have the opportunity to chase their dreams and or get through a post-secondary trade school, says McCrae.
Coming soon, the Metropolitan Trade Academy with will offer courses that lead to a license or instructor’s certificate in cosmetology, barbering or nails.
More information about Metropolitan Suite, located at 2300 N. Pershing Drive in Lyon Park, can be found here. The phone number is 571-777-8878 and the email address is email@example.com. New operators can apply at this site.
“We’re real people, doing what we love. Providing beauty services and making a difference in the lives of others. Thanks to the Reach Far Foundation dba Metropolitan Suite.” — Nickie S., Salon Manager, Metropolitan Suite.
The preceding was a sponsored business profile written by Buzz McClain.
Managing a home improvement project, no matter what size, is a daunting prospect. You may have a vivid idea of how you want the rec room to look when it’s finished, but you have little to no idea of the labor, materials, equipment and time it’s going to take to complete the job to match your vision.
But the folks behind Step Up Services Inc. do. Northern Virginia-based Step Up Services is the rare project consultancy for everyday homeowners dedicated to taking the headaches out of your home improvement project.
Step Up Services is not a design-build company. They don’t have a vested interest in the cost of the project. They’re not “up-selling” you to add square footage or more expensive fixtures. That’s the “normal” way of doing business.
Step Up Services is disrupting that routine by providing third-party peace of mind.
No matter what the estimated cost of your home improvement project is, Step Up Services will charge you a flat fee — based on the level of consultancy you choose — to look at all the elements of your project and provided educated, experienced and unbiased answers to your questions, options and choices.
Remodeling a basement? Sounds like a job a contractor can knock out pretty quickly with minimum difficulty right? Before you sign on the dotted line for that $30,000 to $50,000 estimate — or up to $50,000 on a kitchen — spend $250 with Step Up Services to double-check the deal, including showing you how to avoid a contractor disaster by doing a thorough background check.
Do you have lingering questions about committing to spend thousands on that long-awaited second-floor pop up? Rest assured after a $250 project consultation with the pros at Step Up Design that you did the right thing and that the finished project will be exactly what you are paying for.
It’s best to consult with Step Up Services before speaking to an architect or contractor.
The answers you get from Step Up Services will catch expensive problems before they arise.
But if you already have a proposal in hand, Step Up Services can review the contracts and provide advice and guidance during the construction.
Arranging an appointment with Step Up Services is fast and easy through the website.
And if you don’t like the answers Step Up Services provides, they’ll offer a refund. Not many others in the home improvement supply chain can say that.
Step Up Services Inc. can be reached at firstname.lastname@example.org or 443-797-7050. The website is here: stepupservicesinc.com/services.
Sponsored business profile written by Buzz McClain.
That’s a good thing, for himself and his clients, because Robinson is very often in front of a judge, trying cases for his areas of practice, which include criminal and traffic offenses, family law and contract disputes.
“I’m in the ‘people problem’ business,” he says. “Since I’m a solo practice law firm, I’m the one who always handles the case directly — and the client deals only with me. My business number is my cell number so I’m easy to get a hold of.”
Robinson, a Ballston resident who has been practicing for almost a decade in Northern Virginia and D.C. and knows the lay of the land like the back of his hand, comes from a family of attorneys. And one major bit of wisdom he took to heart early was to be accessible, to put clients at ease with what they are going through.
When asked what he likes best about his chosen career, Robinson takes a moment to consider his answer. Finally he concludes, “On one hand I enjoy negotiation with the opposite party, and on the other I’m determined to win at trial.”
“But ultimately, I’m lucky to be able to work with people from all different backgrounds and problems in a fast-paced region, working to help them get the relief they are looking for.”
Robinson’s law practice includes criminal and traffic defense, family law, contract and lease negotiations, and civil litigation.
The preceding sponsored post was written by Buzz McClain.
When we profiled Ed Snope’s Atlas Home Inspection company last year, we spoke with busy, all-business Realtors who count on Snope’s all-important reports to be thorough, accurate and on time in order to process Arlington real estate transactions.
Not only did he exceed his reputation for experience and knowledge of how a house is put together, the Realtors also praised his ability to communicate clearly exactly what the buyers and sellers were dealing with.
So we asked Snope to share with us some of his 30 years of experience in home and landscape construction and his four years as the sole proprietor of the bustling Atlas Home Inspection. We wondered what were 10 common findings in Arlington dwellings that he could share with us, explain why they are concerns and offer advice for improvement.
His answers may surprise you.
1. Mushroom-capped carriage bolts are popular as fasteners in deck construction as they are long enough to penetrate 4×4 footers and easy to use. However, holding up thousands of pounds of people and furniture on a deck is not what they should be used for. “Carriage bolts were developed to secure metal plates to wood beams,” he says. “The heads do not accept a washer. Lag bolts with washers, timber bolts and specialty fasteners and prefabricated metal connectors are available.”
2. Those flexible drainpipes taking water away from your house have ripples to increase flexibility. “But each one of those corrugations can hold enough water to breed tiger mosquitos,” Snope says. “And they tend to curl up at the end–creating a negative slope and holding water.” Smooth-walled pipe is not much more expensive but may require “a bit more labor to install.”
3. Mulch is often contaminated before it reaches the home. It can hide poor grading underneath, leading to water problems with the dwelling. “Mulch volcanoes” at the base of trees can damage plants if the mulch is excessive, and if you haven’t been hauling away the old stuff when topping off, you probably have too much. “It can cause bark rot and other moisture-related diseases,” he says.
4. That English ivy took a while to climb the side of the house, and it sure makes those Maywood bungalows look pleasingly vintage. But. “This is an invasive species,” warns Snope. “It offers little ecological value and is difficult to eradicate. It strangles native plants and trees, retains moisture (not good), harbors pests and mosquitoes and requires diligent maintenance.” It also damages siding and trim. Better choices are periwinkle or pachysandra.
5. When your neighborhood in invariably described as “leafy,” as most Arlington communities are, gutter covers sound like a reasonable solution to keeping leaves and sticks from clogging exterior drainage. Think again. “They are not maintenance-free and they typically increase roof runoff, especially on medium- to steep-pitched roofs,” Snope says. That increases the moisture around the house, leaving basements vulnerable. And debris still builds up under those gutter guards. Keep an eye on them, or upgrade to a far more expensive brand $25 a foot — that works slightly better.
6. If the dryer is in the basement what is dryer lint doing collecting on light switches two floors up? “Leaky ducts release lint into the home, often pulled into the HVAC system. Dryer lint can build up inside the clothes dryer, in the exhaust duct, in the exhaust vent or inside the building,” says Snope. “Flexible foil duct is easily compressed and tends to trap lint.” And this is bad why? “Lint buildup increases drying time, uses extra electricity, can damage equipment, and can become a fire hazard.”
This was never the plan.
To be the owner of a cutting-edge, full-service, self-designed, 7,000-square-foot pet care facility in Bailey’s Crossroads with some 50 employees was not what Ryan Fochler envisioned when he started out simply walking other people’s dogs as a part-time job.
But now the dog walking job has grown to become Dog Paws ‘n Cat Claws Pet Care, offering a full range of pet care services 365 days a year and accumulating reams of kudos from satisfied pet owners, many who have been returning for a dozen years or more.
“It’s pretty cool to have great customers for as long as I have,” said Fochler, who took over the business in 2004 (it was established in 1999).
To make sure his clients and their pets get the best treatment, Fochler stays current on best practices in pet behavior and management through regular consults with his wife, Katie Holloran, a Board Certified Behavior Analyst.
He has found that this knowledge helps many dogs that have had trouble in other daycare settings. He designed the Dog Paws Bailey’s Crossroads facility to ensure that all dogs could be successful through more efficient and supportive processes and logistics.
And while that important service has made a significant impression, the bulk of the business is dedicated to those already domesticated dogs that just need walking, grooming, boarding, day-care and in-home pet sitting. Adoption services are also available.
The convenience factor of in-home pet sitting for dogs and cats cannot be understated in the D.C. metro area, a region in which residents often have to leave town for short periods, very often with short notice. And for those clients who require boarding for extended stays, Fochler said that’s where his and his staff’s training comes into play.
“In general, when you give a pet what it needs in a happy healthy environment, it will be more likely to be successful.” Playtime, regular walks, socialization, feeding, medications (if needed) and personalized attention from skilled staff are all included services in the daycare and boarding fees at Dog Paws, not specialty add-ons.
Despite the longevity of the business, Fochler said they’re continually improving their services, responding to changing needs organically. “A lot of great systems we have in place now around here happened by chance,” he said with a laugh.
He is most proud of his daylong evaluation process, which came about due to a dog that was having trouble socializing with other dogs. Fochler’s daycare manager, John, who is always in-tune with dogs’ needs, decided to provide a daylong opportunity for this dog to be gradually introduced to the other dogs at the facility that day.
What transpired was truly unexpected — the dog with a history of difficulty in a group of dogs ended the day happily wagging his tail alongside his new doggie friends, and spent years as a favorite of dogs and staff alike, coming back to Dog Paws regularly.
After the winter and spring we “enjoyed” in Arlington, chances are your carpet, rugs, upholstery and wood floors took a weather beating.
If you pay attention and look closely, you will notice the colors are muted, the fabrics are stained but, worst of all, there are things deep in the fibers you can’t see but are possible menaces to your health and your family’s health.
Luckily USA Clean Master is around the corner, and has been for more than 10 years. One phone call or email to their Crystal Drive office summons the arrival of a team of licensed and certified technicians who bring the latest in deep-cleaning technology to your door.
“We are very well known in Arlington because we have been involved in the community there for so long,” says USA Clean Master commercial division manager Yael Goldshmid.
Goldshmid says just vacuuming carpets and rugs doesn’t do the job. USA Clean Master will use high-temperature steam to “basically kill everything” and loosen the dried mud and hidden grime; the steaming is followed up with high-pressure vacuuming, the likes of which your top-of-the-line vacuum cleaner can’t come close to matching. Then they dry the carpet before departing.
For high traffic areas, Goldshmid says steam or deep cleaning should be done every six months, but otherwise once a year usually suffices for the typical Arlington household.
As for those wood floors, USA Clean Master will perform a restoration process to bring the wood back to its natural gloss.
High pressure tile and grout cleaning are also on the menu of services available from USA Clean Master, as well as water extraction, air duct cleaning, marble floor polishing, pick up and delivery of area rugs and upholstery refreshing and stain removal.
Goldshmid says calling 202-558-2102 for an estimate is the easiest and fastest way to summon USA Clean Master, but for an idea of what it might cost to have your home restored to pre-winter condition, use the estimating calculator on the USA Clean Master website.
The preceding was a promoted post written by Buzz McClain and sponsored by USA Clean Master.
No one wants to ever call a plumber, electrician or heating and air conditioning technician. It means something isn’t working right, something normally reliable and usually in high-demand (water, power, comfortable climate), but at the moment it’s not doing what it’s supposed to do.
There are those among us who can get out the tool box and figure out what’s up, but most of us have, you know, other skills that don’t involve voltage testers, drain assemblies or digital HVAC multimeters.
For the rest of us, there’s John C. Flood. For more than 100 years — since 1904, to be exact — the John C. Flood company has responded to reluctant callers and fixed their problems by getting the power back on, the water running or the air conditioner conditioning the air again.
With nearly 50 trucks in the fleet and some 20,000 service calls a year, that’s a LOT of people who don’t have to suddenly figure out where the breaker box is.
Tellingly, some 75 percent of John C. Flood’s clientele is made up of repeat customers, those who had a plumbing issue first and then later called again for them to fix an electrical or HVAC problem.
Of course, the company has changed with the times over the last century, and in fact, in many cases leads the field in innovation and application of new best practices.
One adaptation is how the firm reaches millennials and new first-time homeowners who suddenly find themselves responsible for the operation and maintenance of the industrial innards of their homes. Marketing to Arlington’s most populous population has required shifting platforms.
“In the past we just needed our advertising to be out there on multiple marketing channels,” says marketing director Chris Thompson. “Now the customers are more savvy and they can control when and how they see ads. It makes it much more challenging, and with mobile marketing picking up at quantum speed, things are going to be much more interesting when it comes to reaching these new customers.”
So let’s mention the A+ Better Business Bureau rating. And the all-important, millennial-driven 100 percent positive review ratings on Modern Comment.
As a full service service company, John C. Flood handles just about everything inside the house. Their experts can talk you through your immediate problem as well as help you project future improvements, from remodeling rooms to installing “smart home” Internet devices to make everything from heating to security available by smart phone apps.
John C. Flood can be reached many ways, including by phone (703-914-1800), by email (email@example.com), by web (johncflood.com), by Twitter (@johncfloodva), Facebook and probably ESP if this isn’t enough. Those digital platforms also have a bounty of do-it-yourself information on them, so those of you with new voltage testers can make sure you’re doing it right.
By the way, there are TWO John C. Floods in the region that do the same services — long story, but they were once one company. The story is here.
The preceding was a sponsored local business profile written by Buzz McClain for ARLnow.com.
Fillmore Pizza is available for walk-in or delivery from 11 to 11 daily, and until 1 a.m. Friday and Saturday. Locations are at 923 S. Walter Reed Dr. (call 703-920-9110) and 5175 Lee Highway (call 703-532-9110). Fillmore Pizza is also happy to cater any occasion; call for details.
Arlington is stuffed with pizza. It’s our go-to, default, twice-to-three times a week weakness. Because it’s easy, it’s a known quantity and we kind of like it.
But not all pizza is created equally. In fact, some is created superiorly, and that would mean Fillmore Pizza. Fresh dough every day. Fresh tomato sauce. Fresh vegetables and meat toppings.
But Fillmore Pizza is not just pizza. Tuscan hummus, stuffed grape leaves, spinach dip, kalamata olives and warm pita triangles are the starters of a menu that cruises the shores of the Mediterranean Sea. An endless variation of calzone combinations dazzle the hungry diner with spinach & artichoke, chicken portabella, meatball and classic Italian cheese and meat. (And don’t forget the chicken wings, flavored to your taste.)
In the mood for something substantial? Cheese manicotti, heavenly layered lasagna, chicken alfredo, classic spaghetti and meat sauce and assorted raviolis await. Oh, and baked meatballs. Talk about substantial.
As for sandwiches, fresh and light are the keys, with the Napoli offering fresh mozzarella, basil and tomatoes in a light olive oil sauce; roasted eggplant brings together a garden full of savory flavors and the Milano adds a mixture of classic Italian meats–prosciutto, genoa salami and ham–to the concoction. Of course there are steak, chicken, turkey, meatball and gyro in the sandwich mix. There’s even a grilled cheese, but not your usual; this one is mozzarella and provolone with fresh tomatoes.
The dessert offerings continue the Mediterranean theme, with cannoli and tiramisu side by side with cheesecake and classic chocolate cake.
The preceding was a sponsored local business profile written by Buzz McClain for ARLnow.com.
A long-time Arlington technology firm has a new solution for those times when you can’t decide where to have dinner — or get your nails done or have a prescription refilled or find unique gifts, among other activities that require decisiveness.
Ouli is a free app that helps narrow your selection to three nearby, viable choices that become more refined to your needs and tastes the more you use it.
“Ouli is a mobile concierge in the palm of your hand,” said Pierre Malko, CEO of Dante Inc., the Arlington-based software company that’s been building technological innovation since 1998. “It reduces the time spent to have a great experience.”
Malko got the idea for Ouli after being frustrated by the limitations of existing consumer-feedback based services. “You may find good reviews and have everyone agree on trying a restaurant, for example, but you’ve wasted your time because it’s booked or not available, and in the end you are disappointed,” he said. “The search function doesn’t know what your intent is — an anniversary, a birthday, happy hour? They are devoid of context as to what you want to do.”
With Ouli, released in January, you quickly fill in a checklist of when, where and what it is you want to do — and why. The why is a key factor in the Ouli difference.
And when you make your choice, in the future, Ouli will book it for you.
When a customer accepts an Ouli offer, at that point the merchant is charged a small fee, which is why local merchants are eager to sign on. Ouli increases foot traffic and automates customer engagement for the merchant.
At the moment Ouli has some 100 Arlington merchants in the database (expansion to other regions, as well as even more functionality, will come in the near future.)
In addition, Ouli has a handy option that uses your location to offer reduced prices and specials to users as they walk by a member merchant.
“Ouli has two ways of engagement,” Malko said. In addition to “learning” your wants and needs with your data input, Ouli also takes initiative to inform you of deals at favored merchants when you least expect it.
“When you walk by establishments of interest to you, you may be notified of special deals. But the notifications are made only if they are pertinent to you — you are not bombarded with notifications that may not be of use.”
Ouli can be downloaded here for immediate use.
This is a sponsored business profile written for ARLnow.com by Buzz McClain.
Rarely have the words “orthodontist” and “fun” been used side by side, but the newest orthodontist in Arlington specializes in more than just fixing smiles, she creates them.
Which explains the monkeys in the office suite.
“We have a really fun atmosphere,” said Dr. Crissy Markova from her office at Virginia Center for Orthodontics at 1600 Wilson Blvd., near both Courthouse and Rosslyn Metro stations. “Our patients travel to us from all over the United States and the world–they’re always coming and going–so we give them our office mascot, a stuffed monkey named Bob, that they can take to travel with them.”
Don’t think the monkeys are just to keep kids smiling: Grownup patients getting Invisalign have been known to adopt them as well.
You would think monkeys and lively music in the waiting room would be enough to set a business apart, but Dr. Markova, who opened the practice just last June, said “the biggest differentiating factor from other practices is that we are really convenient. We’re here up until 7 o’clock at night to be really accommodating. When a practice closes at 4:30 or 5, you have to take off work or school, and we want to help avoid that.”
After completing her Doctorate of Dental Medicine from the Harvard School of Dental Medicine, Dr. Markova, a Michigan native, relocated to Northern Virginia when she was a resident at Washington Hospital Center and, as a resident team leader, at Children’s National Medical Center Cleft Lip and Palate Craniofacial Clinic.
“I discovered I really loved the area,” she said, and that’s when she decided to hang her shingle in Arlington, with high-rise views of the city and Georgetown across the river. It took a year-and-a-half to build a state-of-the-art the office from the ground up–“with all the bells and whistles,” she said. “There is nothing in the field of orthodontics that we don’t have in the office.”
Her favorite new gadget, if you can even call something this high-tech a gadget, is a 3D scanner that eliminates the need to make uncomfortable impressions or molds of teeth. “We can do 3D modeling of anybody’s teeth,” she said. “And I get to geek out on the 3D scanner.” And this comes from someone who owns two patents for orthodontic bracket designs.
Besides stuffed monkeys and cutting-edge technology, Markova prides her practice on community involvement. “It’s a really big focus for us,” she said. The Arlington Soccer Association, Discovery Elementary, Gunston Career Day, Girls on the Run, and Arlington Little League are some of the events and organizations she’s supported.
The practice accommodates an expanded list of insurance carriers as well as a zero-percent financing plan for braces and Invisalign. Find Dr. Crissy Markova’s Virginia Center for Orthodontics on Facebook, on the web or by calling 703-774-3070.
The preceding was a sponsored local business profile written by Buzz McClain for ARLnow.com.
1600 Wilson Blvd, Ste. 101
Arlington, VA 22209
It didn’t take long after the merger of two high-profile Realty firms into one powerhouse brokerage to become a dominating force in regional — particularly Arlington — real estate.
Last year Rosslyn-based Optimé Realty sold more volume in Northern Virginia — more than $220 million — than any other realty team combined, says Dan Lesniak, founder of Orange Line Living. That accounts for 369 homes bought and sold in the market with the Keri Shull Team, headed by prominent realtor Shull.
About two-thirds of those transactions were in Arlington, he says.
The success of the firm, Lesniak says, stems from strength of the experience of the dual leadership of “combined teams that were young and growing, and we added to that.”
Optimé Realty, he says, optimizes on the proven systems and entrepreneurial ideas that he and Shull shared. The success stories — of which there are many — are the result of “a combination of innovative marketing, great people and hard work.”
Says Shull, “Our team does an excellent job of anticipating the needs of both buyers and sellers and thinking way outside the box to solve their problems, often before they even experience them.”
Innovations in marketing also can’t be overlooked, particularly the risk reversal program that assures home buyers that their existing home will be sold. New construction of more spacious, feature-rich homes replacing existing older dwellings also account for many of Optimé’s sales, for homeowners and construction firms. “We span the whole range, really,” Lesniak says.
Opitmé also works to find properties in advance of their market placement so clients have an inside track when it comes to beating the listing.
The two firms have a combined staff of 36, with three new hires in the last month. At the forefront of the brokerage are two standouts, Amy Harasz, the 2015 top sales person, and Elizabeth Rea Landeros, the top-listing agent last year.
They and the other representatives of the company have mastered the quirks and trademarks of Arlington real estate. For buyers, Lesniak says, “things can be more challenging because the inventory is pretty low. But it helps to be educated on different neighborhoods, be specific on what you want and make sure you have your paperwork into the leader and are pre-approved.”
This is key, he says, because in Arlington’s fast-paced market, “things do come up with competing buyers, so you want to be able to close quickly so there are no surprises.”
As for sellers, Arlington is famous as a “sellers’ market” where the buyers have to do the cutthroat dirty work to outbid the other party. Still, Lesniak says, “sellers need to get the house in its best shape and properly stage. We’ve seen similar homes go on the market at the same time, and the one that gets sold or gets the best price is the one with the best presentation.”
The preceding was a sponsored local business profile written by Buzz McClain for ARLnow.com.
Atlas Home Inspection
A home inspector needs to be knowledgeable in everything between the foundation of a house and the roof. They need to be willing to cram into creepy, dark crawl spaces looking for compromising cracks, and they often need to climb onto dangerously high roofs to check chimney masonry at the topmost point, something many home inspectors decline to do.
Ed Snope, the sole proprietor of Arlington’s Atlas Home Inspection, has been doing all those things, and everything in between, for three years. His business is the culmination of more than 30 years in all aspects of home building, beginning when he was a teenager learning the fine points of landscape construction with a contractor.
“We built retaining walls, decks, patios, that sort of thing,” Snope says. “I learned about grading and how to control water flow outside of a home, which is one of the most important issues I deal with as an inspector.”
Snope says his skills and interest in home construction “always led from one thing to another. People would ask, ‘Can you fix this?,’ and that led to home repairs.” The handyman career led to high-end house painting–which requires more knowledge and skill, not to mention effort, than most house painting–and that led to historic restoration, which found Snope expanding his knowledge about wood preservation and historically accurate construction methods.
Once he bought his own 1930s Cape Colonial in North Arlington, Snope spent his time restoring his own home, after which he decided to give home inspection a try. “It’s a good way to wrap up all my experience in one package,” he says.
His reputation has spread among Northern Virginia Realtors — the primary source of referrals for most home inspectors–rapidly, and after his first year his business doubled. “Things are going in the right direction,” he says.
First-time home buyers — and that includes those of cozy condos as well as vast McMansions — can be forgiven if they’re not sure what a home inspection entails, or why to even bother with one.
In short, once you make an offer on a house, the buyer needs to be certain there are no structural surprises to deal with once the sale closes. A home inspection report will detail everything the buyer needs to know about the house’s and the appliances’ deficiencies and strengths. If a problem is significant, the buyer may be able to negotiate with the seller to repair it or pay for the repair before closing.
“You will know by the end of an inspection if you want to proceed [with the purchase],” Snope said. “Most of the time I recommend the buyer ask for some money off as opposed to having the seller fix things. They might do it on the cheap and it may still need to be fixed by the buyer later.”
Snope also instructs the buyer on how to operate the house — “I show them shut-off valves, safety disconnects, how to operate the equipment” — as well as pointing out major or minor defects. “I’m looking for safety issues, proper installation and energy efficiency,” he says.
The one thing he hears from his clients more than others, he says, “is that I’m a lot more thorough than people expected. If you see my reviews [on Angie’s List, Yelp and elsewhere] you always see the word ‘thorough.'”
Osteria da Nino
2900 S. Quincy Street (Shirlington area)
“Old-world charm” is one way to describe Osteria da Nino in Shirlington.
But that’s not commentary on the interior of the Shirlington restaurant, which is clean and modern. Rather, it’s a reflection of the personalized service you get from owner and Sicily native Nino Pino.
Arrive at Osteria da Nino for lunch or dinner and most of the time it will be Nino warmly greeting you at the door. If he’s met you before, he’ll ask about your kids, your dog, your house. He remembers those things.
Nino greets customers, supervises the staff and makes sure your meal has met or exceeded your expectations. But those expectations are getting higher with each Yelp review.
For an unassuming Italian restaurant tucked away outside Shirlington’s main drag, Osteria da Nino has attracted plenty of attention from Yelp users. The restaurant currently has a 4.5 star average, from 107 reviews. Most of the reviews laud the authenticity and rich flavor of the food, along with the personal service.
Nino grew up in Italy and started his first restaurant, a pizzeria called Il Papiro, at the age of 18. After working as a waiter on Royal Caribbean cruise ships in the ’70s, he came to the U.S. and settled in Northern Virginia about 30 years ago, continuing to work in the hospitality business. He’s managed numerous well-regarded restaurants in the area, including Primi Piatti and the former Fellini in D.C., Palio in Leesburg, Zeffirelli in Herndon and, most recently, Zibbibo 73 in Stafford.
It was at Zeffirelli that Nino first met Jim and Margaret Manchisi, natives of Queens, New York, who loved the experience at Nino’s restaurants. Jim’s grandparents, it turns out, are also from Italy – a small town in the Southeast called Bari. The Pino’s and Manchisi’s became great friends.and that friendship would become a business partnership, helping to fulfill Nino’s dream of opening his own neighborhood restaurant. Osteria da Nino started serving customers on April 3, 2015.
With his namesake restaurant, Nino has focused on freshness. Freshly-made pasta, fresh fish, fresh oysters, fresh sauces like his mother, Agatina, used to make in the picturesque town of Letojanni, Sicily, just outside of Taormina. It’s the freshness that stands out, helping to earn Osteria da Nino its stellar online reviews.
On the evening ARLnow.com stopped by, Nino had just been beckoned to the bar. Two customers wanted to talk to him.
“I was just going over the menu and I’m like, oh my God, there are all my favorite foods,” said Brandy Schantz. She and her husband, who live in Rosslyn, had first met Nino when he worked at Palio, and were pleasantly surprised to find out he had opened a restaurant in Arlington.
Not only is Osteria da Nino a neighborhood restaurant, it’s truly a family restaurant. Nino’s wife, Joginder, works as an accountant but helps out at the restaurant on weekends. She usually helps with the “front of the house” — greeting customers — but she’ll go into the kitchen and whip up a mean lasagna or tiramisu, if needed.
One thing that’s unusual about Osteria da Nino is something it lacks: a general manager. A common position at other restaurants, Nino says he doesn’t believe in it, at least not for a restaurant this size. The owner should be willing to do anything a general manager would do, especially when it comes to ensuring that customers are happy.
After decades in the local restaurant industry, Nino has seen plenty of things change. Fellini, for instance, used to turn into a jacket-and-tie-required nightclub in the 90s. But then again, some things never change.
“The basics are the same,” Nino said. “My secret has been welcoming people and helping them personally.”
The preceding was a sponsored profle written by ARLnow.com.
2350 Clarendon Boulevard
When Fire Works opened its first urban location, in the Courthouse neighborhood of Arlington, the owners thought it would be best to start from scratch, to create a space to suit the needs of both the restaurant and the community it’s in.
Fire Works was built from the ground up, taking the same ideas of the wood fired pizza restaurant’s successful Leesburg location, and going bigger, upscale and trendier. The construction included bars inside and out, a huge patio and glass windows.
To take on this project, the owners of Fire Works hired Jon Hoffmeyer. He’s been in the business for 25 years, but this was the first time he took a restaurant from conception to operation.
Hoffmeyer worked with engineers and the restaurant owners. He says because the restaurant is family-owned, he got more autonomy than he would have with a corporate owner.
“I took it from a shell,” Hoffmeyer said. “It’s been rewarding actually, because it was something I hadn’t done in that scope before, and got to go from the ground up.”
Once construction was completed, Hoffmeyer hired and trained the staff, and opened Fire Works in August 2010. Training is very important to Hoffmeyer, because in his philosophy, the staff come first.
“First and foremost staff is well trained and equipped, and they can take that to the guests,” Hoffmeyer said.
When employees are well-trained, they can take a positive attitude and transfer that to guests, he says. When the focus is only on the guests of restaurants, staff members don’t love to work there — and it shows.
The restaurant business tends to be transient, but Hoffmeyer has been pleased at how many staff stick around. He says some bartenders and servers have been there since day one, and a good portion of the kitchen staff.
“It’s a fun place and a good place to work and people can make a living at doing it,” Hoffmeyer said.
The pizza at Fire Works is very good, but is not the sole reason people come back, Hoffmeyer says. With music on and a crowd inside and out on the patio, the atmosphere is lively. It’s the energy, he says, that really sets Fire Works apart.
Something that makes Fire Works fit into the Northern Virginia restaurant landscape is its interest in finding locally-sourced foods.
It’s something that has become popular in recent years, but Hoffmeyer says “farm-to-fork” eating has been a priority of the owners since before the idea was trendy.
The standards for farm-to-fork mean it’s harder to make it work from the Arlington location — the meat comes from about 100 miles away, for example. In Loudon County, where the owners’ other restaurant locations are, it’s easier to get local foods.
Fire Works has now been in Arlington for more than five years. Hoffmeyer appreciates how businesses in Arlington look out for each other. He says the mix of business and residential spaces nearby make for an interesting balance.
He says Fire Works gets a chance to interact with that community, partially because of the glass walls of the building. When there’s light coming inside, guests can see out and pedestrians can see in. Because of that, he says the dining area isn’t removed from the outside world, and it feels like part of Arlington.
The preceding was a sponsored profile written by Eleanor Greene for ARLnow.com.
You may have heard the Sagatov name around Arlington, especially if you’re house shopping. It graces signs in front of new homes and work trucks traversing local streets.
The man behind the name is Lou Sagatov, but he’s no longer in charge of his eponymous design-build business. Lou passed the business to his son and has started a new career as a real estate agent.
Lou, who also has a daughter-in-law who works in real estate, is proud of his family business. He’s also proud to treat his clients like family.
“One of the things that I offer personalized service to people. I’m not trying to capture the whole world, I just like working on a one to one basis with people and helping them reach their goals,” Sagatov said. “I’d rather work with less people and have a full relationship than try to be so stretched out that I can’t fully service the people I’m dealing with.”
That philosophy for real estate clients is influenced by Sagatov’s 28 years of previous experience in design-build.
When he works with a seller, he uses market analysis to help him determine the current value of the home. Then he helps the owners figure out if they need to make any improvements to maximize its value on the market.
“We do whatever makes the most sense so they can sell their house to meet their goals,” Sagatov said.
After that, he manages the marketing, using online promotion and open houses to help sell the homes.
With buyers, it’s important to set priorities, whether it’s to find a home that’s perfect today or finding a property that buyers can expand or renovate, Sagatov says.
Sagatov says what keeps his clients coming back and referrals rolling in is his transparency and personalized service.
There are challenges in working real estate, Sagatov says. He’s used to dealing with them, because they’re similar to those he’s faced before. It’s about communicating with clients and helping clients get what they want out of the experience.
“I’m working with a builder right now, there are a lot of new builders on the market, how do we get his product sold in a competitive market?” Sagatov said. “For clients, it’s how do we find the right home for them that will allow them to end up with what their dream is? For sellers, it’s how do we sell the house quickly so they maximize their net profit?”
From speaking with him, it’s clear Sagatov puts a great deal of thought into his interactions with clients, as he does with his family.
“I try to figure out how can I support my son and my brother and my daughter-in-law,” Sagatov said. “How do I support them in their business and help them achieve what they want to do too.”
The family is based in Northern Virginia, an area Sagatov has called home for decades. Whether working with a buyer or seller, Sagatov himself is sold on the Arlington area, because of the parks and trails balanced with cultural events and local businesses. Sagatov said Arlington “gives you all the elements you want,” but noted it wouldn’t be the same without the people.
“What I really enjoy about Arlington is the people, there’s a great diversity of people so that makes living here a lot of fun.”
The preceding was a sponsored profile written by Eleanor Greene for ARLnow.com.