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Morning Poll: Rate Your Experience With Comcast

Last night I had my most horrid Comcast customer service experience to date, and that’s really saying something. I’ll spare the details, but suffice to say that it was an hour and a half of my all-too-rare free time that I’m not getting back.

It’s not so much that the Comcast customer service agents themselves are that bad, it’s just that the customer service system in which they operate seems to be designed with the sole purpose of minimizing cost at the expense of producing meaningful solutions to customers’ problems and complaints.

Comcast has a partial monopoly in Arlington. Sure, Verizon FiOS and satellite TV are available to single family homes and certain apartment buildings and condos. But for many apartment and condo-dwellers, Comcast is the only game in town. The only option for those folks in the event of an unresolved grievance is to either grin and bear it, cancel service and forgo cable and/or internet altogether, or complain to the county’s cable administration office and hope for the best.

Competition is a customer’s best friend — a point of leverage in disputes. With any luck, FiOS will continue making inroads and internet-based TV will continue evolving into a viable alternative. Until that time, however, Comcast will continue to exasperate and frustrate those for whom going without internet or cable television service is not an option.

Rate your Comcast experience below, and feel free to vent in the comments. Who knows, maybe someone in a regulatory position will be listening.


Recent Stories

Good Monday evening, Arlington. Let’s take a look back at today’s stories and a look forward to tomorrow’s event calendar. đź•— News recap The following articles were published earlier today…

An 18-year-old Arlington woman is facing a litany of charges after an reported bike theft led to violence. The incident happened Sunday evening near the intersection of S. Walter Reed…

What do I do if school doesn’t fit my kid? That’s the question that so many of the parents and families ask when they’re looking at small independent schools like…

There is a new play area for kids inside Ballston Quarter with plenty of pint-sized attractions. Located on the first floor of the mall, near the about-to-close Macy’s, Junior Playland…

Well-Paid Maids recently unveiled a new scheduling system.

That means it’s easier than ever to book your professional home cleaning with the only certified living-wage home cleaning service in the D.C. area.

Here’s what to expect when you book your cleaning:

  1. Select your location.

  2. Choose your service (i.e. 1 BD/1BA). (This is also where you’ll see the rate.)

  3. Pick your cleaner. (If you don’t have a preference, opt for “any available.”)

  4. Schedule a date and time. You can also set up recurring cleanings and get a discount!

  5. Enter your information and reserve.

Read More

Submit your own Announcement here.

Are you facing life’s challenges, feeling overwhelmed, or seeking personal growth? Embrace the path to emotional well-being with our expert psychotherapy services!

Why Choose Us?

Our team of compassionate and experienced psychotherapists is here to guide you on your journey to inner peace, self-discovery, and positive change. We provide a safe and supportive environment where you can explore your thoughts and feelings without judgment.

What We Offer:
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Read More

Submit your own Announcement here.

Portofino Italian Wine Dinner, April 6, 6:30pm

Four course Italian dinner, paired with 2 wines each. The wines will be served “blind” and notes on each wine will be discussed. The event is coordinated with Elite Wine Importers and The Portofino Restaurant. The dinner is on Saturday,

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