Press Club

Metro Introduces ‘Next Train’ Real-Time Arrival Info Via Phone

You can now place a call and find out exactly when the next Metrorail train is expected to arrive. Today Metro is rolling out its ‘Next Train’ phone service, to complement the existing internet and mobile web-based services.

To access the real-time system, riders call Metro’s customer service line at 202-637-7000, say “Next Train,” then say the station name after the prompt. The automated system utilizes voice recognition technology.

“Up-to-the-minute information is key to the convenience of transit; the easier it is to know when your train is coming, the easier it is to manage your schedule,” said Arlington County board member Chris Zimmerman, who also sits on the Metro Board of Directors.

After the jump: Metro released a video demonstrating how the system works.

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