Last night I had my most horrid Comcast customer service experience to date, and that’s really saying something. I’ll spare the details, but suffice to say that it was an hour and a half of my all-too-rare free time that I’m not getting back.
It’s not so much that the Comcast customer service agents themselves are that bad, it’s just that the customer service system in which they operate seems to be designed with the sole purpose of minimizing cost at the expense of producing meaningful solutions to customers’ problems and complaints.
Comcast has a partial monopoly in Arlington. Sure, Verizon FiOS and satellite TV are available to single family homes and certain apartment buildings and condos. But for many apartment and condo-dwellers, Comcast is the only game in town. The only option for those folks in the event of an unresolved grievance is to either grin and bear it, cancel service and forgo cable and/or internet altogether, or complain to the county’s cable administration office and hope for the best.
Competition is a customer’s best friend — a point of leverage in disputes. With any luck, FiOS will continue making inroads and internet-based TV will continue evolving into a viable alternative. Until that time, however, Comcast will continue to exasperate and frustrate those for whom going without internet or cable television service is not an option.
Rate your Comcast experience below, and feel free to vent in the comments. Who knows, maybe someone in a regulatory position will be listening.
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15 year old Australian Shepherd went missing from her yard in Waycroft-Woodlawn on the evening of August 8.
A pet tracker hasn’t been able to find her, and despite roaming in a busy area, there have been no reported sightings. She is microchipped, and her information is up to date. It’s most likely someone has picked her up. If found, or if there is any information, please contact the Animal Welfare League of Arlington or her owner at 571-510-0508 or [email protected]. If spotted, please don’t approach or call to her, but take a picture and call her owner.
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