Support

APS Mixes Up Students’ Last Names in Bus Letter

APS sends name mistake in busing letter to parents(Updated at 5:30 p.m.) Arlington Public Schools’ transportation department sent out its annual letter informing parents of their children’s bus status this past week, but many parents saw names of children they didn’t recognize.

That’s because of a processing error that used the wrong last name in letters to children slated to walk to school next year.

One parent, Jim South, said he received a correctly-addressed letter for his third-grade daughter, who rides a courtesy bus. However, his kindergarten-aged daughter, who won’t be taking a courtesy bus, received a letter addressed to a non-existent “Caroline Chacon-Barrientos.”

Another parent, Inger Moran, told ARLnow.com that she received a letter addressed to her daughter that also had an incorrect name, and found out on social media the problem was widespread.

“If they can’t do a simple mail merge then how can they manage bus routes?” Moran said in an email.

APS Assistant Superintendent for School and Community Relations Linda Erdos said the mistake was made in the process of a mail merge for one of four groups of students.

“We discovered this weekend that the mail house merge for the ‘walker’ letters pulled the last name from the wrong field on the data file,” Erdos told ARLnow.com. “This error only occurred with the walker letters — the other letters printed the name correctly.”

As a result, APS Transportation Services had to send out the following correction letter:

Dear Parents/Guardians:

Last week we mailed letters to families about Transportation for the 2014-15 school year. We have learned that your student’s last name was not printed correctly and we apologize for the error. However, we wanted to confirm that your student is designated as a walker for next year, and all of the other information in the letter was correct.

If you have questions about transportation services, or if you believe your student may be eligible for courtesy bus service and would like to discuss that option, please contact the Transportation Call Center at 703-228-8670 weekdays between 6:00 a.m. and 6:00 p.m.

Sincerely,

APS Transportation Services

As for reports from some parents that one child in a household was granted courtesy bus transportation while another was designated a walker, Erdos said that courtesy bus service is offered on an as-available basis.

Courtesy busing was first offered in select areas last year for specific students whose parents requested it. It was approved for each student based on whether there was adequate space available on the bus. If the request could be accommodated, the transportation status for the student was changed manually in the student information system from Walker to Courtesy. So it is possible that a family could have requested courtesy service for one student last year and assumed that it would automatically be provided for a younger sibling this year. Unfortunately, that is not the case since staff have to go in and “override” the walker designation.

However, more importantly, this is why we have staff available to help through the Transportation Call Center (703-228-8670). If a student has been miscoded in the student information system, we want to know that now. The Call Center staff will be happy to work with families to resolve any issues so that when the letters with bus stops and times are mailed before the start of school, those inconsistencies will have been resolved.

Recent Stories

Everyone has flat screen TVs already so how about a more interesting Black Friday special? The ARLnow Press Club for free, to try out the daily Early Morning Notes email…

There’s not a whole lot going on in Arlington today, save for activity at local shopping centers, so we’re going to fast forward right to the top story countdown. Here…

Statues of Liberty gives thanks this holiday season and grateful for a few things this year.

Happy Thanksgiving, Arlington!

It’s turkey time. Thanksgiving Eve is upon us and extra revelry can be expected at some local bars tonight, ahead of the holiday. Please be careful on the roads and…

The Optimist Club of Arlington is holding its 76th annual Christmas tree sale!

This year, the tree sale will be held at the Knights of Columbus (5115 Little Falls Road). The lot opens for sales on November 25th. The Optimist Club is selling small and large trees ranging from tabletop size to huge 14 foot tall trees! Wreaths, garlands, tree stands, and White House Christmas ornaments will also be for sale.

100% of all proceeds go towards helping Arlington County youth.

For more information, please visit the Arlington Optimists website at https://optimistclubofarlingtonva.org/.

Submit your own Announcement here.

Art House 7 is a small art studio in Arlington – offering instruction in painting, ceramics, sewing and more. We are looking for kind, dedicated people who love both creating and teaching.

Ceramic Teachers are needed to teach wheel-throwing to adults and 6-12th graders and to teach hand building to elementary grades. Classes have 3-8 students.

Drawing teachers are needed to teach either kids or adults. For kids, we offer cartooning, manga or traditional drawing. For adults, we only offer traditional drawing.

Painting teachers are needed to teach either kids or adults. We offer oil, acrylic or watercolor for adults or teens. All elementary classes use acrylic and tempera.

Read More

Submit your own Announcement here.

National Chamber Ensemble – Holiday Cheer!

NCE’s Holiday Concert will bring the finest classical masterpieces and holiday favorites together for the whole family. The festivities begin with Leroy Anderson’s classic “Sleigh Ride” and “Chanukkah Festival”, music from the Nutcracker and by J.S. Bach.

Outstanding Young Artist

Tony Woods Live – Standup Comedy Showcase

Live Standup Comedy Starring the Legendary Tony Woods!
Arlington, VA
Friday, November 25

8:00 p.m. to 10:00 p.m. (Doors at 7pm)
Crystal City Sports Pub (3rd floor lounge)
529 23rd Street South, Arlington, VA
$15 – General admission
$20 –

×

Subscribe to our mailing list