Press Club

Broken links on county’s new website still frustrating many residents

What appears when a broken link is clicked on Arlington County’s new website (via Arlington County)

Despite promising improved functionality, Arlington County’s new website launched last month remains riddled with broken links that are frustrating some residents.

Last month, Suzanne Smith Sundburg was preparing to make public comments at an upcoming Arlington County Planning Commission meeting. As someone who is a passionate about weighing in on local issues, she uses the county website often for research and updates on county happenings.

But, starting in mid-October when the new website launched, Sundburg started having issues accessing information through the county website. She’d click a link and it would take her to a dreaded “Page or Site Not Found” error message.

“I searched for something on Google and tried to click on several of the county links that popped up. All were broken,” Sundburg writes to ARLnow in an email about her troubles. “So I then went to the site to see if I could use a more direct method to find what I needed. No dice.”

The changeover to the new site caused links from both search engines and websites like ARLnow to break. As of last week, one link-checking website listed nearly 900,000 broken links to arlingtonva.us pages.

Listing of broken links pointing to the Arlington County website

Arlington County launched its brand new website, complete with the county’s new logo, on Oct. 18. The intention was to improve the website’s security, performance, look and navigation.

“The County website is the first and sometimes only stop for important information about Arlington for many of our residents,” County Board Chair Matt de Ferranti said in a press release. “This upgrade will help ensure that the website is an easily accessible, safe, and reliable resource for our residents and businesses to engage with their government.”

For website users encountering broken links, however, that’s not yet the case.

Sundburg isn’t the only one who has noticed a number of dead-end links. ARLnow has received a tips in recent weeks from other users who have encountered broken links preventing them from accessing county webpages, documents and information, such as information on how to pay a parking ticket or the county’s Community Energy Plan.

“The Arlington County revised website is horribly broken, with links that don’t work,” said one anonymous tipster. “It’s a travesty.”

The Lyon Village Civic Association says it is still working with the county to update all the county links on its own website.

“We have asked the County webmaster to get these reestablished, some have, but not all,” it said in a recent post.

Last week, Sundburg wrote an open letter to county officials expressing her displeasure about this missing information.

“This revamp of the county website has been akin to the burning down of a library with half of the books still inside,” she wrote. “In this case, the ‘books’ still exist — the community simply has no access to them.”

County officials acknowledge the issues and say they’re working on it, noting the broken links are a result of issues migrating from the old site to the new site.

“The County is aware and actively working to resolve the issue of broken links on our new website, which launched last month,” county spokeswoman Jessica Baxter said. “Website migrations are highly iterative processes and we want to thank our residents and other website users for their patience during this time.”

Searching through Google for county webpages does result in a “higher prevalence” of broken links due to a “glitch,” she said.

“Our website provider, OpenCities, worked on resolving this glitch and we are beginning to see improved external search results to County webpages,” Baxter said.

Various county departments are prioritizing fixing broken links connected to current projects, plans, programs and services, since these are accessed most frequently, Baxter said.

“Our goal is to resolve as many of these broken links as possible by Thanksgiving,” she said. “An overall website clean-up is targeted to begin by the end of the year.”

Sundburg notes that, overall, county staff has tried to help and is “relieved” the link problems are being worked on, but she remains disappointed in so much older information remaining inaccessible.

“I understand prioritizing current items, that leaves out a significant portion of the site’s repository of documents,” she writes. “For those of us long in the tooth who have been around for decades, we have a greater knowledge base. But it’s not encyclopedic, and referring back to historical materials is frequently useful.”

Recent Stories

Our two-day stormy stretch is expected to carry on into Sunday, so make sure you take advantage of any sunny and dry periods as we head into the weekend. The…

Navigate the complex world of wine from the team at Arrowine & Cheese in the new The Nose That Knows column.

Inova is setting up a day-long community blood drive in Courthouse on Monday The healthcare company’s blood donation arm is again partnering with Fire Works American Pizzeria and Bar for…

A 3 BD/2 BA updated home with a new roof, refinished hardwood floors and private parking space is included in Open Houses.

“Probing the highly imaginative, inspired mind of Teresa Oaxaca is not altogether unlike having a present-day conversation with an Old Master,” says Nashville Arts Magazine.

Here is an unusual opportunity to learn from this incredibly talented and accessible artist, at Art House 7’s two-day oil painting workshop in October. Teresa will give 2 portrait painting demonstrations for 3 hours each morning. Students will then be painting from a clothed live model. Teresa will offer individual critiques that focus on materials, techniques, process and artistic vision. You’ll get jazzed up about painting and become more confident about your abilities.

Art House 7, Two-Day Oil Painting Workshop with Teresa Oaxaca. Saturday, October 22 and Sunday, October 23, 10 a.m.-4 p.m. EDT $250.

See more about Teresa Oaxaca here. Art House 7 5537 Langston Blvd., Arlington, Va. 22207

Submit your own Community Post here.

Validating one’s emotions has the power to heal, transform, and empower. What Is Validation? Every human being has feelings. We all have emotions that change over time, sometimes quickly, sometimes slowly. The question isn’t whether we feel; it’s how we handle feelings once they arise.

Building strategies to understand emotions is essential to positive mental health, and validation is one effective skill to practice.

Emotional validation is the process of understanding, embracing, and actively listening to another person’s feelings (or your own).

Understanding someone’s emotions doesn’t necessarily mean you approve of how they are feeling or reacting to something. You can be supportive in acknowledging and validating an emotional experience without agreeing or diminishing it. Validation is a skill to learn and improve over time. It may take practice, but the effort is most certainly worth it. Emotional validation has the power to enhance interpersonal communication and foster strong relationships.

Read More

Submit your own Community Post here.

ACFCU’s Homebuying Happy Hour

Are you ready to buy your first home, but concerned about saving for a down payment? Grab a drink and join us for 45 minutes to learn more about how you can buy your first house with 3%, 5%, or

Azure Dream Day Spa Grand Opening

Azure Dream Day Spa is hosting their Grand Opening Celebration at their beautiful new spa located at 901 N. Quincy St. on Friday, August 12 from 5-9 p.m.

All are invited to come tour the new spa and to take

×

Subscribe to our mailing list