(Updated at 2:45 p.m.) Registration for fall classes through the parks department hit a snag this afternoon.
Spots opened up Tuesday for this fall’s slate of recreation and nature and history classes, dubbed ENJOY classes. Today, however, users may have experienced a slow system with error messages not authorizing credit card payments or delays receiving receipts.
Early this afternoon, the Arlington County Dept. of Parks and Recreation announced it was having technical difficulties with accepting payments by credit card.
In posts on social media, DPR encouraged people to instead pay by eCheck as it does not go through the same payment system as credit cards.
About 30 minutes later, the parks department said the issue had been resolved.
The issue has been resolved.
— ARL VA Parks & Rec (@arlparksrec) August 10, 2023
DPR spokeswoman Jerry Solomon tells ARLnow the payment snafu only briefly affected registration today. Between Tuesday and yesterday, she said, the system successfully logged more than 8,000 total registrations, including more than 7,000 completed online.
“The payment issue was only experienced during today’s registration,” she said. “We posted on our webpages and social media to make sure the community was aware, however as soon as the issue was rectified, people were able to resume their registration process as normal.”
Just after 12:50 p.m. the parks department received the all-clear from the payment processor that the system is fully functioning. By 1:20 p.m., more than 3,600 people were able to successfully register for classes, Solomon noted.
“We will have a better sense of what occurred today once our payment processor has diagnosed the issue,” Solomon said.
There was an issue with the payment processor during the Summer ENJOY registration process but she said it is unclear if this issue is the same.
“During the summer, staff were able to quickly respond by sharing an announcement online, helping callers, and making arrangements for payment by eCheck or at a later date,” she said.
This bug may be new but DPR has a history of issues with its registration platform.
In recent years parents would wake up bright and early, mouses at the ready, they would encounter problems logging in and navigating error messages — due to the crush of people trying to register at the same time.
Longstanding issues bubbled over last year when, despite efforts to beef up the system, it still crashed. County leaders put pressure on DPR to study what went wrong and develop a corrective plan. The break down also prompted the county to focus on ensuring departments properly vet technology services vendors.
After some tweaks and the addition of a wait room, this year’s summer camp registration process seemed to go off without a hitch — only for this new credit card payment issue to arise.
Good Friday evening, Arlington. Let’s take a look back at today’s stories and a look forward to tomorrow’s event calendar. 🕗 News recap The following articles were published earlier today…
There’s no official word on its website, but it looks like Bar Ivy in Clarendon may have closed permanently.
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Makers Union, an upscale gastropub, is set to open its doors in Pentagon City next week, says Alex Brown, the restaurant’s director of operations. This opening marks the third Makers Union location in the D.C. Metropolitan area, following the debut of its Reston location three years ago and a recent opening at the Wharf in early October.
Children’s Weekday Program (CWP) is a non-profit preschool rooted in a play-based philosophy. We focus on developing a love of learning and exploration, cooperation, empathy, and independence.
Our caring and experienced educators create opportunities for children 16 months to 5 years old to play, learn, and grow in a nurturing environment of child-centered and developmentally appropriate experiences.
Initially established more than 50 years ago in South Arlington, CWP continues to be a lauded program in the Northern Virginia area. We are extremely proud to have been recognized as a Best Preschool in Northern Virginia Magazine for the last 4 years.
Located now in North Arlington at 2666 Military Road, CWP offers a part-time parents day out and preschool program with options to extend care both before and after school. We offer a supportive and inclusive school community for children and parents alike and welcome all families to join our school!
The Optimist Club of Arlington is holding its 77th annual Christmas tree sale!
This year, the tree sale will be held at the Knights of Columbus (5115 Little Falls Road). The lot opens for sales on November 24th. The Optimist Club is selling small and large trees ranging from tabletop size to 10 foot tall trees! Wreaths, garland, tree stands, and White House Christmas ornaments will also be for sale.
100% of all proceeds go towards helping Arlington County youth.
For more information, please visit the Arlington Optimists website at https://optimistclubofarlingtonva.org/.
Holiday Art Show featuring artists: Peter Fitzgerald, Claire Plante, Alanna Rivera, and Suzy Scollon. At the Barcroft Community House, 800 South Buchanan St., Arlington, VA. Dec. 8 from, 2 PM to 8 PM and Dec. 9 from 10 AM to
2023 Christmas Tree Sales Begin
Saturday, December 2
Get your holiday decorating off to the right start this year! We will be selling 150 Fraser firs, freshly cut and delivered from Sparta, North Carolina.