Join Club

NEW: Arlington’s summer camp registration system melts down again, despite changes

Cover of Arlington’s 2022 Summer Camp catalogue

(Updated at 11:50 a.m.) Like death and taxes, Arlington summer camp registration drama is inevitable, despite efforts to avoid it.

This year, of course, was supposed to be different. This year, beefier systems and new monitoring tools were supposed to help avoid the technical meltdowns of past years.

But Arlington moms and dads and their fast clicking fingers are undefeated, instantly bringing down the Dept. of Parks and Recreation’s camp registration website when the virtual gates were opened this morning at 7 a.m.

“Pulled up the web page at 6:50 this a.m.,” one frustrated parent of a seven-year-old tennis enthusiast recounted to ARLnow this morning. “Found the only camp I was trying to register… Waited until 7:00 a.m. when registration opened and tried to register… [spent] 40 minutes trying to log in.”

Numerous others reported similar experiences. The lucky ones were able to register for some camps after nearly an hour of navigating various error messages.

“With so many two parent working families in this county, summer camps are child care — plain and simple,” another parent who reached out via email wrote. “How can a county that proclaims equity have such a crappy website that crashes when it comes to summer child care? Every single year this happens.”

That parent, who was also prepared in advance and started clicking at 7 a.m. on the dot, was only able to notch a hollow victory in her registration quest.

“I got [my daughter] into one [camp] after an hour of watching the wheel turn saying please wait, trying to add the camps to my cart only to get kicked out, and then the website timing out completely just as I was about to register,” the parent wrote. “She is now waitlisted for 4 of the 5 camps. I have no idea what I am going to do for childcare over the summer.”

The parks department was, as in years past, apologetic.

“Thank you for your patience,” DPR said in a message posted to it website. “Due to increased registration volume the system is performing slower than anticipated. DPR is working hard to address the problem. Please stay in queue. We are seeing registrations go through slowly and have been working with our vendor all morning.”

Late Wednesday morning, a parks department spokeswoman provided the following statement to ARLnow.

We understand how important summer camp is to Arlington families and we strive to make the customer experience positive from beginning to end. That clearly did not happen today. We apologize for the frustrating experience that many people had this morning trying to register for summer camp. The DPR team is working diligently to help enroll our customers who have been waitlisted or otherwise unable to successfully register this morning. 

Last year our contractor added resources to support an even higher transaction volume and implemented. However, this year due to substantially higher registration volume these efforts didn’t go far enough.    

DPR will do a full review of the summer camp registration process; this will include exploring both technology and operational solutions to provide a better registration process for 2023.

More parent accounts of this year’s registration issues are below.

Recent Stories

Good Tuesday evening, Arlington. Today we published articles that were read a total of 16043 times… so far. 📈 Top stories The following are the most-read articles for today —…

While last week‘s landmark zoning decision legalized 2-6 unit homes throughout Arlington’s lowest-density neighborhoods, about 136 properties will be ineligible for such projects. The exemption applies to certain 5,000-6,000 square-foot…

The “Markers Market” is coming back to Pentagon City, planned for the first Sunday of every month starting this weekend. The market featuring local artists, creators, food, and music is…

Police are investigating the death of a man found in a vehicle on a quiet residential street near Marymount University. Police say the man’s death “does not appear to be…

Synetic Theater Camps are a wildly fun, highly accessible choice for young people who love moving, playing games, and making memories. Registration is open now for Summer Camps (sessions June 20-August 25) and there are even a few spots left for Spring Break camp, April 3­-7.

Located in National Landing, these performance-based camps are designed for students of all ages – no theater or performance experience required.

Led by professional teaching artists, campers learn acting, movement, and technical theater skills through the lens of Physical Theater. Physical Theater incorporates acting, movement, dance, mime, and acrobatics. If you’ve seen a Cirque du Soleil performance, you’ll find many similarities.

Most first-time campers are new to the performing arts, and teaching artists are well-versed in engaging students at all levels. Parents and campers report that one of the best parts of Synetic is the community, with many families returning year after year because they feel a strong sense of belonging.

Read More

Submit your own Announcement here.

EDBS Dental Billing Solutions is pleased to announce that it has achieved compliance with the federally mandated standards of the Health Insurance Portability and Accountability Act (HIPAA) through the use of Compliancy Group’s proprietary HIPAA methodology, The Guard® compliance tracking software, and HIPAA Seal of Compliance®.

The HIPAA Seal of Compliance is issued to organizations that have implemented an effective HIPAA compliance program through the use of The Guard, Compliancy Group’s proprietary compliance tracking solution.

Clients and patients are becoming more aware of the requirements of HIPAA compliance and how the regulation protects their personal information. Forward-thinking providers like EDBS Dental Billing Solutions choose the HIPAA Seal of Compliance to differentiate their services.

“Since the nature of our business being exclusively remote, we take HIPAA compliance very seriously. With the help of Compliancy Group, we are able to take steps to fortify our systems to protect PHI information and familiarize each employee about HIPAA and how we can further safeguard PHI data.” said EDBS Dental Billing Solutions founder Goldie De Leon.

Read More

Submit your own Announcement here.

WHS Spring Festival

Join us at the WHS Spring Festival on April 22, 2023, from 10am- 3pm at Wakefield High School(main parking lot). Come out to shop, play, and eat!

Shop local vendors, arts & crafts, new and used items, food vendors/trucks, and

District 27 Toastmasters 2023 Virtual Conference

District 27 Toastmasters invites you to its annual conference where you can hear phenomenal speakers, attend professional development and personal growth seminars about leadership, negotiation, communication, teamwork, and mentorship. Learn how to develop your personal story and how to improve

×

Subscribe to our mailing list