Some Arlington residents may have hit another pitfall while registering for fall classes with the parks department.
It appears some may have been charged more than once for the same purchase, according to social media posts and receipts reviewed by ARLnow. The Arlington County Dept. of Parks and Recreation confirmed this afternoon that it has heard from registrants who have been inadvertently charged multiple times.
After registration opened last week for fall ENJOY classes, DPR said its credit card system was malfunctioning. It asked those who were attempting to register on Thursday to pay using an electronic check until the issue was resolved.
One parent reported he was charged three times for one purchase and knows others who faced similar problems.
The parks department confirmed the issue could be related to the malfunction from Thursday.
“We’ve been alerted of the issue and have staff working on diagnosing the problem,” spokesman Jerry Solomon told ARLnow. “At this moment, we are unable to identify the specific cause, but believe that it is related to the issue experienced with the third-party processor last Thursday. Staff is actively reconciling and processing the refunds for those who have been double charged.”
“We appreciate everyone’s patience as we work to resolve this issue and will continue to look for ways to improve the process moving forward,” she added.
Last week, Solomon said the snafu only affected registration on Thursday and was resolved within an hour. By 1:20 p.m., more than 3,600 people were able to successfully register for classes. Between Tuesday and Wednesday, the system logged more than 8,000 total registrations, including more than 7,000 completed online.
“We will have a better sense of what occurred today once our payment processor has diagnosed the issue,” she said at the time.
Resident walk-in registration for the fall classes began on Friday. Starting this Wednesday, those who live outside the county will be able to start registering, according to the 2023 ENJOY booklet.
The parks department has been battling technical problems during the class and camp registration processes for the past few years, at least in part due to the high volume of parents trying to register their kids for classes at the same time.
Photo by CardMapr.nl/Unsplash
Recent Stories
Good Tuesday evening, Arlington. Let’s take a look back at today’s stories and a look forward to tomorrow’s event calendar. 🕗 News recap The following articles were published earlier today…
In a bid to improve accountability, the Arlington County Fire Department is looking to put its mission and priorities in writing with its first-ever strategic plan. The plan is designed…
Under the direction of Music Director James Ross, Alexandria Symphony Orchestra presents a holiday program “Holiday With A Twist.” Enjoy this celebration of the season with traditional fare mixed with…
The Ballston “singing tree” is set to return for the holiday season. Starting next week, the sparkling, voice-activated Christmas tree near the Ballston Metro station will brighten the neighborhood with…
Children’s Weekday Program (CWP) is a non-profit preschool rooted in a play-based philosophy. We focus on developing a love of learning and exploration, cooperation, empathy, and independence.
Our caring and experienced educators create opportunities for children 16 months to 5 years old to play, learn, and grow in a nurturing environment of child-centered and developmentally appropriate experiences.
Initially established more than 50 years ago in South Arlington, CWP continues to be a lauded program in the Northern Virginia area. We are extremely proud to have been recognized as a Best Preschool in Northern Virginia Magazine for the last 4 years.
Located now in North Arlington at 2666 Military Road, CWP offers a part-time parents day out and preschool program with options to extend care both before and after school. We offer a supportive and inclusive school community for children and parents alike and welcome all families to join our school!
The Optimist Club of Arlington is holding its 77th annual Christmas tree sale!
This year, the tree sale will be held at the Knights of Columbus (5115 Little Falls Road). The lot opens for sales on November 24th. The Optimist Club is selling small and large trees ranging from tabletop size to 10 foot tall trees! Wreaths, garland, tree stands, and White House Christmas ornaments will also be for sale.
100% of all proceeds go towards helping Arlington County youth.
For more information, please visit the Arlington Optimists website at https://optimistclubofarlingtonva.org/.
Holiday Art Show
Holiday Art Show featuring artists: Peter Fitzgerald, Claire Plante, Alanna Rivera, and Suzy Scollon. At the Barcroft Community House, 800 South Buchanan St., Arlington, VA. Dec. 8 from, 2 PM to 8 PM and Dec. 9 from 10 AM to
Christmas Tree Sales
2023 Christmas Tree Sales Begin
Saturday, December 2
Get your holiday decorating off to the right start this year! We will be selling 150 Fraser firs, freshly cut and delivered from Sparta, North Carolina.
Sale Hours:
