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Phone, Internet Problems at Schools, Central Library

by ARLnow.com February 16, 2012 at 5:55 pm 2,514 11 Comments

Phone and internet service is out at a number of schools and at Arlington Central Library.

As a result of the outage, librarians are checking out customers by hand at Arlington Central Library, according to library spokesman Peter Golkin. All internet at the library, including access to the library catalog system, is down. Customers at the library can still access the catalog via their smart phones, however.

Most Arlington Public Schools south of Route 50 are also experiencing the same problems, according to a school employee. Phone and internet service has been down at the schools since 2:00 p.m., around the same time Central Library lost its phone and data service.

In both cases, we’re told a problem with a Comcast fiber optic line is to blame. Comcast is hoping to have the problem fixed by tomorrow, Golkin said.

Update at 8:45 a.m. — All services have been restored to Central Library, Golkin says.

  • novasteve

    Libraries managed to survive for millenia before the internet somehow.

    • MC 703

      So did bored housewives

  • Wow

    I’m shocked Comcast had problems, they are so reliable. I’m sure their stellar customer service helped to calm everyone’s fears though.

    • autoexecbat

      My cable modem has been running since 2004 without any major issues and not one call to Comcast. The TV side is a different story, however.

  • Keith

    Cycle the router.

  • amb007

    I live a few blocks from Central Library and my Comcast internet was also down until just a little while ago. It had been down since at least 5:00. I don’t know if there’s any connection but it might be up and running now.

  • T.G.E.o.A

    Is out?

  • Arlington Public Library, Public Information

    As of Friday morning, all services have been restored and Central Library will operate on a regular schedule.

  • xl

    It went out around 12:30 p.m.

  • nota gain

    library books walk out of the library daily without being checked out correctly.

  • John Andre

    Last Monday I had trouble with the Library’s online renewal system which kept telling me my records were being “used by the system”. The problem resolved itself by about midday.


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