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Resident Satisfaction with the County Increases

Arlington residents are not only happy with the county government’s services, they’re more satisfied than before, according to a new study commissioned by the county.

This is the third time Arlington has done a Resident Satisfaction Survey; the first took place in 2004, with another in 2008. The county uses the results to target areas for improvement, and to figure out the public resources residents find most beneficial.

This year’s results showed that overall satisfaction with county services increased to 89 percent, up from 87 percent in 2008. Satisfaction with overall quality of life in Arlington increased from 87 percent in 2008 to 92 percent this year.

Some areas for improvement were also identified by the survey. By a wide margin, maintenance of county streets and management of traffic flow were identified by respondents as areas that are “most important for the County to improve.”

Other trouble areas where the county hopes to improve include quality of human services, management of smart growth practices, preserving affordable housing, preserving nature areas and enforcing traffic laws. There was also a lower satisfaction rating this year for the hours of library operation, which county staff hopes will be solved by an already-funded increase in library hours starting in July.

When compared against other communities of similar size Arlington came out 32 percentage points above the national average for satisfaction with county services.

“I’m pleased with the results of the survey. It shows we are clearly moving in the right direction — and that we need to continue to invest in our streets and infrastructure,” County Manager Barbara Donnellan said in a statement. “Having objective data from the community on where we are doing well and where we need to improve is critical to our work.”

The survey was conducted in April by ETC Institute, and information was gathered via phone, internet and mail. More than 1,300 households participated. Full results are available online.

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The Arlington-Aachen High School exchange is returning this summer and currently accepting applicants.

The sister-city partnership started in 1993 by the Arlington Sister Cities Association, which seeks to promote Arlington’s international profile through a variety of exchanges in education, commerce, culture and the arts. The exchange, scheduled June 17th to July 4th, includes a two-week homestay in Aachen plus three days in Berlin. Knowledge of the German language is not required for the trip.

Former participants have this to say:

_”The Aachen exchange was an eye-opening experience where I was fully immersed in the life of a German student. I loved biking through the countryside to Belgium, having gelato and picnics in the town square, and hanging out with my German host student’s friends. My first time out of the country, the Aachen exchange taught me to keep an open mind, because you never know what could be a life changing experience.” – Kelly M._

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Learn about the new assessment of Arlington’s urban tree canopy and the many ecological and social benefits trees provide. Staff from the Green Infrastructure Center (GIC) will share study results and compare canopy cover for different areas of Arlington.The webinar will include assessments of ecosystem services such as stormwater mitigation, air quality, carbon uptake, and urban heat islands. For background on Arlington trees see the “Tree Benefits: Growing Arlington’s Urban Forest” presentation at http://www.gicinc.org/PDFs/Presentation_TreeBenefits_Arlington.pdf.

Please register in advance to assure your place at the webinar, https://attendee.gotowebinar.com/register/29543206508863839.

About the Arlington County Civic Federation: The Arlington County Civic Federation (“ACCF”) is a not-for-profit corporation which provides a forum for civic groups to discuss, debate, inform, advocate and provide oversight on important community issues, on a non-partisan basis. Its members include over ninety civic groups representing a broad cross-section of the community. Communications, resolutions and feedback are regularly provided to the Arlington County Government.

The next meeting is on Tuesday, February 21,2023 at 7 pm. This meeting is open to the public and will be hybrid, in-person and virtually through Zoom. Part of the agenda will be a discussion and vote on a resolution “To Restore Public Confidence in Arlington County’s Governance”. For more information on ACCF and this meeting, go to https://www.civfed.org/.

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Submit your own Announcement here.

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