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ART’s Phone Line for Seniors, People with Disabilities Goes Down, Prompting Headaches

(Updated at 3 p.m.) Arlington Transit’s phone system to connect disabled and elderly riders to bus service has been hobbled by technical problems all week, prompting big headaches for people who rely on the program.

ART’s “Specialized Transit for Arlington Residents” service, commonly known as STAR, has been dealing with “technical difficulties” at the agency’s call center since Tuesday (June 26), according to a series of alerts sent out to riders.

The main STAR phone line hasn’t worked since then and remains down today (Friday). County transportation spokesman Eric Balliet says ART is working on the issue with service provider Verizon and even the state’s technology agency, with a temporary solution on the way.

“The temporary solution, estimated to be in place later today, will forward the main STAR number to a number provided by Red Top Cab, which dispatches service for STAR,” Balliet wrote in an email. “STAR personnel have been taking calls on this temporary line and will continue until the issue is resolved.”

The phone system is designed to connect riders who might have trouble using ART’s regular service with a scheduled, shared-ride service to take them wherever they need to go around the county. Accordingly, this week’s outages have created big problems for riders with disabilities, in particular.

ART has also dealt with a series of problems with its real-time alert service in recent weeks, not to mention a host of bus maintenance woes necessitating some service disruptions.

Photo via Facebook

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