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STAR Call Center to Move to Columbia Pike Building

STAR, Arlington’s bus service for disabled residents, will move to a new call center on Columbia Pike after County Board approval of the plan at its meeting Saturday.

Specialized Transit for Arlington Residents will move to 2301 Columbia Pike, Suite 120, near Penrose Square, after the Board agreed to rent the property from the landlord.

STAR’s existing call center is located at 2300 9th Street S. in the same neighborhood. Its lease on the property expired on June 30, and while it can be renewed on a monthly basis, the landlord plans to redevelop the office building and no longer wanted a long-term tenant.

In a report on the project, county staff noted various positives for the move.

“It is accessible and near a major transit stop with weekend service,” staff wrote. “Because it has its own separately-powered HVAC system, the call center can operate on weekends without incurring the cost of heating and cooling the entire floor. This will yield significant savings for the County in comparison with conventional office space.”

STAR is a paratransit branch of the ART bus system and provides transportation options to the disabled and handicapped who are unable to use public transportation. Those who ride with STAR call ahead to make reservations to be picked up from their home. STAR then routes the ride to pick up other residents who use the system along the way.

The Board will rent 2,337 square foot property for an initial period of 10.5 years (126 months), with a base rent of $4,944.70 per month. That rent will be free for the first six months. Staff estimate it will take three months for the office to be built out and readied to be the call center, during which time STAR will stay in its current location.

The total cost of construction for the new property is estimated at $300,000, part of which will be paid for by the landlord.

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