Call-Monitoring AI Startup Wins $5 Million Investment

by Vernon Miles January 7, 2019 at 11:45 am 0

Startup Monday header

Sponsored by Monday Properties and written by ARLnow.comStartup Monday is a weekly column that profiles Arlington-based startups and their founders, plus other local technology happenings. The Ground Floor, Monday’s office space for young companies in Rosslyn, is now open. The Metro-accessible space features a 5,000-square-foot common area that includes a kitchen, lounge area, collaborative meeting spaces, and a stage for formal presentations.

Have you ever called a helpline and heard a message saying the call may be recorded for training and quality purposes? ExecVision, a startup based in Rosslyn, might be at the other end of that call.

“We’re one of the systems that sits behind [a call], allowing managers to coach [service representatives],” said Jesse Williams, director of marketing at ExecVision.

Williams said ExecVision’s conversation intelligence software, a type of artificial intelligence, can signal and flag key moments in a call to help improve performance and sales. ExecVision can also identify recurring problems with calls that can be used to review and improve performance.

ExecVision’s tech can be applied to either sales calls or customer support calls. Williams said any company that uses phone calls heavily in relation to their product could be a good fit for ExecVision.

The AI has processed over 8 million calls since it was founded in 2015, but a new funding bump aims to expand those operations considerably.

The company recently secured $5.4 million in funding from Edison Partners, an investment firm in New Jersey. Williams said funding is a significant increase over the $2.5 million the company had raised up to that point.

“We’re excited to join the portfolio,” said Williams. “The majority of this investment is targeted at scaling up our operations and marketing strategy.”

Over the last year, ExecVision has undergone several changes to their program to improve administrative functionality, from a new transcription engine to a metrics tab. Most recently, the company created a new manager dashboard, allowing sales executives to track the logistics of coaching for their team. According to the press release:

“Sales executives can track the amount of coaching their managers are providing to their team, how effective that coaching is, how their coaching activities are distributed across the team, the time spent coaching, and the impact of coaching activities on their team’s performance over time.”

ExecVision was founded by David Stillman and Steve Richard and shares an office with their earlier startup, Vorsight, an appointment scheduling firm.

Williams said the company has a staff of around 35 employees, with plans to expand to 50 employees by the end of the year.

Photos of ExecVision software and co-founder Steve Richard courtesy ExecVision

×

Subscribe to our mailing list