Join Club

Arlington County Dispatchers Clear Up Misconceptions About 911

Posted by Arlington County Virginia – Government on Wednesday, April 24, 2019

Calling 911 isn’t always as simple as picking up the phone and dialing the numbers.

April is “911 Education Month,” so Arlington County put together some short guides for when and how someone should get in touch with emergency services.

For starters, those who are deaf, hard of hearing, unable to speak or in a situation where it’s unsafe to speak can use a Text to 911 service, which debuted in the county three years ago.

Users can enter 911 into the “to” or “recipient” field. In the message, include the location of the emergency and whether the police, fire or an ambulance is needed.

The dispatcher could follow up with questions and give instructions. Those using the text feature are asked to avoid abbreviations or slang and to keep the messages short.

In a video posted last week (above) 911 dispatchers Alexis Brown and Morgan Turner fielded questions about local emergency services. Both noted that one misconception is that 911 dispatchers track calls the way other smartphone apps can.

“Unlike Uber, we don’t have the ability to figure out where you are,” said Brown. “We have the ability to figure out closest cell tower to you,” but “if you can give us an address, a street that you’re on, closest business, any resources you have to assist us,” it could help first responders reach you faster.

Turner said the difference is in how emergency services track calls.

“Apps like Uber use wifi signals. We use cell towers,” said Turner. “So give us the address first. At the very least we can send someone your way. Beyond that: name, phone number, and what’s happening.”

Turner also said many people call 911 by accident and immediately hang up, but this causes some problems for dispatchers.

“Just stay on the line and tell us it’s not an emergency,” said Turner. “If you hang up, we have to assume there’s an emergency and we will call you back.”

Brown also said those who speak languages other than English shouldn’t feel discouraged about calling emergency services. Several dispatchers speak Spanish, and for more uncommon languages dispatch services have resources to get a translator on the line.

Whether or not to call 911 can sometimes be unclear, but Turner said an ongoing threat of harm is the dividing line.

“The line can seem blurry, lots of times people aren’t sure,” said Turner. “The way I always think of it: if there’s a threat of harm, like if someone might be hurt, like a person in a medical emergency or a fire.”

For situations that require police or the fire department that don’t quite rise to the level of a 911 call, Brown noted that the county’s non-emergency line can be reached at 703-558-2222.

All told, police responded to 76,295 calls from 911 in 2018, according to year-end report released today (Tuesday). The number indicates a steady drop from 78,330 calls in 2017, and 83,511 in 2016.

Photo via Arlington County

Recent Stories

Good Thursday evening, Arlington. Let’s take a look back at today’s stories and a look forward to tomorrow’s event calendar. 🕗 News recap The following articles were published earlier today…

Last year, an attempt to broaden the Arlington police auditor’s access to police records quietly fizzled before reaching the public for discussion.

George Mason University’s new Fuse at Mason Square in Arlington, is poised to become a 345,000-square-foot collaborative and digital innovation space in the heart of the Rosslyn-Ballston Corridor. “As Mason expands in…

These tree care companies serve Arlington County and received Washington Consumers’ Checkbook’s top rating for quality (as reported by their customers in Checkbook’s surveys).

Award-winning drag queen Tara Hoot is bringing her Family Fun Story Time Brunch to Arlington at Freddie’s Beach Bar! Saturday April 6 at noon! Join Tara for songs, stories, puppets, bubbles and joy! It’s not just stories, it’s a SHOW that’s perfect for kids and kids at heart–fun for everyone! Plus a tasty brunch at Freddie’s! Click the link and make your reservations now! ❤️ 🫧 🌈

Submit your own Announcement here.

The Summer 2024 STEAM (Science/Technology/Engineering/Arts/Math) Fellowship application is now open! Apply by April 15 to be considered!

The STEAM Workforce Development Teacher Fellowship provides Arlington Public Schools (APS) high school, middle school, and elementary school teachers with opportunities to learn about workplace needs in STEAM-related fields and for them to use the experience to enhance student learning to match workplace expectations in a selected industry. STEAM Fellows participate in a three-week summer fellowship, receiving a $4,000 stipend upon completion.

Applicants planning to pursue a fellowship in the arts must demonstrate how they will build connections between the arts and science, technology, engineering, or mathematics.

Click the button to learn more, share, apply, and see the variety of fellowships completed in previous years.

Read More

Submit your own Announcement here.

Free Right-Sizing Workshop – How to Get Rid of Your…

Cody Chance and Dick Nathan of Long & Foster are hosting a free workshop at our office on Cherry Hill Rd. (formerly Lee Highway) on the topic of “down-sizing” Thursday, March 28 from 5:30-7:30. We have created a workbook with

Portofino Italian Wine Dinner, April 6, 6:30pm

Four course Italian dinner, paired with 2 wines each. The wines will be served “blind” and notes on each wine will be discussed. The event is coordinated with Elite Wine Importers and The Portofino Restaurant. The dinner is on Saturday,

×

Subscribe to our mailing list