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Server Issues Again Hamper APS Extended Day Registration

Parents were left frustrated on Saturday after registration for Arlington Public Schools’ Extended Day Program was beset by server issues for the second time in as many months.

Originally, the program’s registration portal had opened at midnight on March 1, but suffered technical issues and was closed indefinitely to be fixed.

APS reopened online registration at 3 p.m. April 1 for Summer School and the 2017-18 school year, but within minutes the system struggled with technical issues.

Several parents vented their frustrations on the APS Facebook page at the repeated technical issues.

“This was the issue a month ago and it is still not fixed,” wrote one. “Please provide additional guidance to parents (many of whom signed up the first time at midnight) on if we should continue to wait for the site to be fixed (now at 36 mins of trying) or try again later. It is the weekend and expectations should be managed.”

“Thanks for wrecking a Saturday afternoon,” wrote another. “It would be much appreciated if you would either offer a time frame or advise whether or not we should keep trying. You have a lot of parents feeling stuck and afraid not to keep hitting ‘refresh.'”

At 4 p.m., APS posted the following on its Facebook page:

UPDATE from Extended Day:

We greatly apologize for the inconvenience as the registration website is again experiencing issues. The developers are working to correct any issues and make the process faster.

Please send an email [email protected] with your student(s)’s name, school and requested sessions and we will process your registration. You will be contacted in the next few weeks with additional information.

But less than an hour later, APS posted to say the website “appears to be working now,” then again the following morning to “apologize for the inconvenience as the registration website experienced issues.”

There do not appear to have been any further issues with the website since.

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