Arlington, VA

There’s a new way for Arlington residents to complain about things.

Arlington County has launched a new “Consumer Protection Clearinghouse” website, with consumer-oriented information about everything from towing to cable TV service to food trucks. The site is a one-stop shop that puts local, state and federal resources in one place.

The new site was announced at last week’s Arlington County Board meeting.

The site also includes a “submit a complaint” feature, focused mostly on towing, cable and taxi-related issues. Submissions will be reviewed by county staff.

The site will allow the county to “better address the needs of consumers” and help facilitate a “fair marketplace,” said Jeanine Finch, who serves as the county’s Business Ombudsman and lead for consumer affairs.

County Board Chair Katie Cristol said the Board is “quite enthusiastic” about the new site.

More information from a press release:

A new Consumer Protection Clearinghouse site aims to help consumers and businesses in Arlington County by providing educational resources and a way to submit concerns.

This new site centralizes existing consumer resources from across County government, and consolidates and incorporates a variety of state and federal resources as well. It also enhances access to public information on a range of topics regulated by the County government, including:

  • Towing
  • Cable TV
  • Taxis
  • Pawn Shops
  • Food Trucks
  • Solicitation

The page also includes an easy-to-use “submit a complaint” button that appears on each page in the site.

The new resource was announced at the May 22, 2018, County Board Meeting by County Manager Mark Schwartz.

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