Submit Content

BREAKING: APS Experiencing Technical Issues on First Day of School

(Updated at 2:45 p.m.) Arlington Public Schools reported technical difficulties with its remote learning platform this morning, on the first day of school.

“We are aware that students are having challenges logging into their classes,” APS said in a School Talk email to families around 9:45 a.m. “We are working to address the issues quickly and appreciate your patience. We apologize for the difficulty families have experienced this morning.”

An APS spokesman described the problems as a “firewall issue.”

“We are aware of a firewall issue that is preventing students from logging into Teams,” Frank Bellavia told ARLnow late Tuesday morning. “As soon as we have resolved the issue, we will provide update to families.”

Numerous parents contacted ARLnow with reports of the tech problems.

“APS first day is a disaster. iPad not connecting to Canvas App. No one is answering the technical assistance line,” said one. “What a way to start the year!”

“Almost everyone couldn’t get in on the school provided iPad,” said a Key Elementary parent. “The teachers had to send out a link to the Teams Meeting which eventually worked.”

As of early Tuesday afternoon, Bellavia said the issues have been resolved. Superintendent Dr. Francisco Durán issued the following statement around 2:30 p.m.

We sincerely apologize for the system-wide technical challenges many families experienced today, especially with connecting APS devices to Canvas and Microsoft Teams. The Department of Information Services identified that the primary source of the issue was firewall-related, due to the large volume of traffic trying to access Microsoft Teams at one time. We are deploying a solution now.

We knew there would be a high volume of traffic on the first day of school. We believed we had taken all necessary steps to prepare for this in advance, and unfortunately this morning we discovered an additional adjustment was needed. We are refreshing the firewall servers now. Performance has already improved and should continue to improve through the afternoon. We will continue to monitor this tomorrow and throughout this first week to make adjustments when necessary.

There are no additional steps necessary for families. We encourage you to continue trying to log on and to try restarting your child’s device.

Additionally, the phone number we had set up for technology support was quickly overwhelmed due to the same issue, and we have resolved that issue. Families can continue to access our self-help guides on the website and dial 703-228-2570 for additional support. We are sorry for the issues and understand your frustration as we start the year.

I also want to clarify that we were aware of an issue with Global Protect, brought to our attention late last week, and that issue was resolved over the weekend. We will continue to monitor and support families throughout this week and on an ongoing basis.

APS is starting the school year fully remote, with the hopes of at least partially returning to classrooms later this fall.

Few if any major difficulties were reported in the spring as APS students stayed at home and used remote learning tools to reinforce existing lessons. That contrasted with Fairfax County Public Schools, which attempted to teach new material but experienced a technological meltdown that led to the district’s top technology official stepping down.

Recent Stories

The four people reported to be seriously injured when a car plowed into Ireland’s Four Courts last night may not have survived but for the quick actions of fellow pub-goers…

(Updated at 7:55 a.m.) Ireland’s Four Courts in Courthouse caught fire after a car barreled into it at the height of dinnertime Friday. The fire is now out after a…

After a steamy stretch, Mother Nature is rewarding us with a pair of new-perfect days. We hope you are able to get out there and enjoy the weather tonight and…

Adoptable Pet of the Week: Kimchi

The adorable Kimchi, a black and white Guinea Pig is the newest Adoptable Pet of the Week.

Do you struggle with anxiety, depression, stress, grief, trauma or anger? Are
you ready to make a change?

Lauren K. Nickum, LCSW, CSAC from Peaceful Mind Solutions is now taking new
clients for psychotherapy. Lauren has over 10 years of experience treating
mental health disorders and general life stress in adults and adolescents. For
more information visit
peacefulmindsolutions.com.

Submit your own Community Post here.

(This Community Post was written by Signature Theatre and underwritten by Embracing Arlington Arts.)

Signature Theatre just released single tickets for all 33rd season productions, which highlights the organization’s long-time relationship with legendary composer Stephen Sondheim. Beginning with the musical adaptation of The Color Purple and irreverent No Place to Go, the season continues with three Sondheim musicals, the DC premieres of Off-Broadway hit Which Way to the Stage and Pulitzer Prize finalist Selling Kabul, the Tony Award®-winning rock musical Passing Strange, and return of Signature’s cabaret series honoring legendary artists.

“Last November, the world lost an icon. The death of Stephen Sondheim was a blow to everyone in the theater community. Signature Theatre would not be the same without Sondheim — he IS Signature’s ‘signature.’ This season, we are honoring the legend with productions of Into the Woods, Pacific Overtures and Sweeney Todd dedicated to his memory. These shows represent the diversity and range of Sondheim,” said Signature’s Artistic Director Matthew Gardiner about the new season.

Read More

Submit your own Community Post here.

MEGA Wine Tasting

Join us Sunday, Aug 28 from 12-3pm for our MEGA Wine Tasting

How it Works:

We’ve invited all our wine vendors that we work with to bring 6-10 wines in their portfolio (wines that are usually not carried at Osteria

Running & Strength Training Group Workout #1

Join our first workout of Coach Kate’s fall Running & Strength Training Program on Tuesday, August 30 at 6:30 a.m. at Oak Grove Park.

First/trial session is Free Of Charge. If you would like to join the program — which

×

Subscribe to our mailing list