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A longtime Arlingtonian has launched a company that seeks to provide a more personalized pooch poop removal service.
Wes Clough, a Gulf Branch resident who is a partner at a handful of local restaurants, founded Poop Patroller this year after running into some service quality issues with his previous pet waste removal company.
“My wife and I, we have dogs, we’re busy and to try and make our lives easier, we had a pet waste removal service for almost 10 years,” he said. “I watched that company get bigger, and in my experience, the service deteriorated.”
He would come home to his gate left open, and one time, his dog got out as a result.
“I thought, there has got to be a better way,” said Clough.
Running Poop Patroller, Clough focuses on customer service by, for example, using software to keep clients updated on the status of the service, including push notifications to confirm that their gates have been closed after the poop is scooped.
While some people cannot fathom the idea of outsourcing this work, he says there is strong interest among pet owners. He compared it to landscaping, with some people firmly in the camp of cutting their own grass and others hiring gardeners as soon as they have a yard.
The company uses compostable bags and donates a percentage of its gross revenue to the Lost Dog & Cat Foundation. Clough, a Yorktown High School graduate, moved back to Arlington after six years in the Navy and says he has watched the nonprofit grow, experiencing the good it does firsthand.
“We have adopted three dogs through them and have donated as well,” Clough said. “It seems like a focused organization that does a good job.”
He says steering some revenue to the nonprofit and using environmentally friendly bags is important because his clientele care about their money going to good causes and companies that share their values.
Running Poop Patroller, his first venture of this nature, is a big departure from being a partner in restaurants, he says.
“I’m finding social media interaction is more important than… before,” he said. “Also, because I’m doing this on my own, versus with partnerships, everything I have to do I have to do myself or hire people to help with startup and business development.”
Currently, the only patroller is Clough, who is able to handle the workload part-time. As he gains more clientele in Northern Virginia and Northwest D.C., he says he hopes he can hire some employees. Today, most of his clients are in Arlington, with a few in Alexandria.
“It would be great to have several full-time employees, I like the idea of creating jobs,” he said. “I’m not in a rush, though, I’m okay with growing organically.”
