Papa John’s relocated across the Pike, leaving customers confused

The relocation of Papa John’s Pizza on Columbia Pike has left hungry customers confused.

Last month, a new Papa John’s location opened just off the Pike at 1014 S. Glebe Road. It moved into the former home of the donut shop Sugar Shack, the closing of which left a proverbial hole in the center of some local residents’ hearts.

What’d you do to my sugar shack!!!!! #columbiapike pic.twitter.com/IAiolbi9rt

— SRtwofourfour (@SRtwofourfour) June 5, 2022

The pizza shop essentially relocated from the now-demolished Westmont Shopping Center, which is in the midst of a major redevelopment. The Papa John’s there closed last summer and it took about a year for it to reopen across the street.

However, Papa John’s website still lists the old address — 3233A Columbia Pike — as the location of the shop. That address currently does not exist and is now a construction site.

This has left a number of customers confused about where to go to pick up their pizza, says general manager Alex Reyes. While the phone number is accurate on the website, the address is not and Reyes says he gets lots of calls from customers baffled about where to find their food.

What’s more, he says business has been unusually slow at times, likely a result of potential customers thinking that it’s closed.

Reyes has contacted Papa John’s corporate asking them to update the website with the correct address and has been told they are working on the problem.

ARLnow has reached out to Papa John’s as well but has yet to hear back as of publication.

With a couple of shopping centers on Columbia Pike undergoing redevelopment, a number of businesses have closed recently, including Atilla’s Restaurant, which had been on the Pike for nearly five decades, H&R Block, and Mom’s Pizza. Atilla’s, like Papa John’s, is on the hunt for a new space, we previously reported.