Chris Horton, Arlington County’s independent auditor since 2016, is leaving his post.
Horton was hired in late 2016 after previously serving in the Office of Auditor General at Fairfax County Public Schools. His predecessor — the first auditor hired by Arlington after receiving authorization to do so by the state legislature — resigned after less than six months on the job.
During his tenure Horton asked residents for suggestions of things to audit, then went about examining economic development incentives; purchasing practices; fire department, police and Emergency Communications Center overtime; and fleet management — among other topics.
Just last month it was reported that Horton would be looking at whether the conditions set for site plan development actually end up getting carried out, in addition to other projects set to continue through the 2023 fiscal year.
It is not clear why Horton is leaving. A somewhat unusually worded press release said that the County Board “thanks County Auditor Chris Horton for his dedicated service and wishes him good fortune on his next professional adventure.”
The release also noted “the recent addition of two staff positions in the FY 2023 budget” for the auditor’s office.
The full press release is below.
It is with great appreciation that the County Board thanks County Auditor Chris Horton for his dedicated service and wishes him good fortune on his next professional adventure. Chris has announced his departure from Arlington County to pursue new career avenues and, while he will be missed in the County Board Office, the Board hopes for the best in his next chapter. Chris began his tenure with the Auditor’s office in 2016, in its infancy. He wisely pursued a path that prioritized building a firm foundation for the work products to be delivered through his office, along with building relationships throughout the enterprise so that his office could receive maximum cooperation and add value to County departments.
“Chris has decisively advanced the office of the Auditor to become a critical asset supporting the County Board’s work and a tool of good and transparent governance,” stated County Board Vice-Chair Christian Dorsey.
Chris has over twenty years of experience in audit and risk analysis within county, city, state, and school district functions. He has led or assisted in the development of performance audit functions in three different government audit shops. He has experience in broadening organizations’ focus toward risk management, and educating senior managers on the value of focusing on governance risks, process risks, IT risks, and reputational risks, in addition to the traditional financial risks.
“I have enjoyed the opportunity to serve the Arlington community by working to create and grow the County Auditor function. This has been an ongoing partnership with the County Board and the Audit Committee,” Chris said. “The support from County management has been critical to developing the County Auditor function, and continued support from management will be crucial for the next County Auditor. With several audit reports and follow-ups complete, a mature set of Audit Committee processes, and the recent addition of two staff positions in the FY 2023 budget, the foundation for the next County Auditor is well-established.”
Chris is a dynamic trainer, focusing on ethics for auditors, auditing techniques, audit report writing, and other audit-specific topics. He is a trained and experienced control self-assessment facilitator and is currently the President of the Association of Local Government Auditors. His BS and MS are from the University of Texas – Permian Basin and he has a PhD in Public Administration from Arizona State University.
“We are thankful for his many contributions, not the least of which is the fact that we are in a strong position to build upon his accomplishments as we approach the task of hiring his successor,” stated County Board Member Takis Karantonis.
Va. Hospital Center Changing Name — “Arlington’s Virginia Hospital Center is charging forward with its regional expansion under new leadership — and a new moniker to match. The nearly 80-year-old independent hospital, which had the same CEO for nearly half of that time, is now going forward as VHC Health. The change aims to better reflect its role in the region, said Christopher Lane, the hospital’s new leader since March 28.” [Washington Business Journal]
Auditor Eyes Site Plans — “Auditor Chris Horton has proposed spending about 300 of his 2,000 work hours during fiscal 2023 evaluating past site plans to determine if the benefits that were promised to the public actually materialized. His work plan, which will have to be ratified by the County Board, won a receptive audience at the April 7 meeting of the government’s Audit Committee. ‘I really love this idea,’ said John Vihstadt, a former County Board member.” [Sun Gazette]
Holiday Weekend Changes — “Whether you celebrate the Christian holiday of Easter, the Jewish holiday of Passover, the two holidays will overlap during the weekend of April 16-17. As the Easter holiday falls on a Sunday, closures may be limited.
Arlington County government does not typically close for Good Friday before Easter. However, there are a few service changes for services that do operate on Sundays.” [Patch]
W-L Student Competing in History Bee — “Aaron Lopez, a ninth-grade student at Washington-Liberty High School, will compete in the History Bee national championships after scoring success at the state level.” [Sun Gazette]
Disobedient Dog Infuriates Pentagon City Resident — From Reddit, as highlighted by Monkeyrotica: “I hear you every damn day, twice a day from my apartment window. Your dog acts up around other dogs every [expletive] day. You keep shouting ‘ROBERT’ at your dog every time he acts up. Your dog keeps [expletive] misbehaving. See how your tactic just doesn’t work?” [Reddit]
Newspaper Opposes Ukraine Donation — “Everybody should feel bad for what the Ukrainian people are going through and appalled by the actions of the Russian government. And if people want to donate funds or humanitarian supplies, amen to that. But ballistic-vest donations? That may be a one step too far over the line.” [Sun Gazette]
Good Luck, Jo! — ARLnow’s Jo DeVoe is now on maternity leave. We expect her to return in the fall.
It’s Good Friday — Clear throughout the day. High of 68 and low of 49. Sunrise at 6:33 am and sunset at 7:46 pm. [Weather.gov]
County Lauded for LGBTQ Inclusiveness — “Arlington scored 100 points out of 100 on the Human Rights Campaign’s 9th annual Municipal Equality Index for its high standards of inclusiveness and protections for lesbian, gay, bisexual, transgender and queer communities. While Arlington has been a top-ranked community in the past, this year it was recognized for adding gender identity/expression protections to its Human Rights ordinance and providing all-gender bathrooms in County-owned offices and facilities.” [Arlington County]
Traffic Cam Feeds Back On — After a few weeks of Arlington’s web-based traffic camera feeds being off due to technical issues, the feeds are back on. The traffic cameras can also now be viewed on the My Arlington mobile app. [Twitter]
Traffic Cam Policy Still in Place? — Some cold water on the traffic camera news, from local public safety watchdog Dave Statter: “Cutting cameras during @ArlingtonVaPD incidents is a bad look for the department… Giving a government employee the power to censor what’s in public view based on their own whims and/or a vague county standard sure gives the impression that 1A is not that important to @ArlingtonVA.” [Twitter]
CivFed to Get Aircraft Noise Briefing — “Arlington County government officials and their consultants will update delegates to the Arlington County Civic Federation on the ongoing noise study related to Ronald Reagan Washington National Airport at the federation’s Dec. 15 meeting.” [InsideNova]
Audit Committee Seeking Members — “The Audit Committee is seeking new member applications for a two-year term beginning February 1, 2021. The committee advises the County Board on County government’s exposure to financial, operational, and reputational risks.” [Arlington County]
Nearby: School Names to Change in F.C. — “After six months of a lengthy and often contentious debate involving the entire City of Falls Church community, the Falls Church School Board voted unanimously tonight to change the names of two of its five schools, ones named for U.S. founding fathers who famously owned slaves, George Mason and Thomas Jefferson.” [Falls Church News-Press]
Several senior Arlington County employees left the Saturday, Jan. 25, Arlington County Board meeting with renewed contracts and some notable pay bumps.
The County Manager, County Attorney, County Auditor and Clerk to the County Board all had their contracts unanimously approved in a 5-0 vote with no discussion.
County Manager Mark Schwartz got a 4.5% raise to $282,489 annually. It’s a little less than his neighbor, Alexandria City Manager Mark Jinks, who earns $288,000 annually, according to the Alexandria Gazette Packet. On the other hand, it’s a little more than the $268,000 salary for Bryan Hill, who has the equivalent position in Fairfax County.
This is also the first time Schwartz’s salary has surpassed his predecessor, Barbara Donnellan, whose salary was $270,000 annually by the end of her five-year tenure. Schwartz became County Manager in 2015.
County Attorney Stephen MacIsaac, meanwhile, got a 3.5% raise to $261,933 per year — more than the $243,812 annual salary paid to Alexandria City Attorney Joanna Anderson.
County Auditor Christopher Horton got a 3.25% raise to $147,493 per year. Horton became the county auditor in 2016 and is the County’s second auditor. The first left the job after less than seven months.
The top county employees also received a raise last year; for all but Horton the raise was higher this year.
Staff photo by Jay Westcott
A new report found the Arlington County Fire Department has been regularly exceeding its overtime budget while putting firefighters at risk of fatigue and injury.
County Auditor Chris Horton blamed staffing shortages and a lack of payroll controls for the department exceeding both its overtime budget and personnel budget over the last three years. He noted that the overtime costs ranged from $5.2 million to $6.2 million per year, despite being budgeted at $3.2-3.4 million.
Officials are expected to discuss the 40-page report during the County’s Audit Committee public meeting tonight (Thursday) at 5 p.m. in Room 311 in county government headquarters (2100 Clarendon Blvd.)
The department requires that firefighters work no longer than 60 hours in a single shift, and must take at least a six-hour break before starting new shift. However, the audit found that supervisors could override that requirement.
“The purpose of hours worked restrictions is to reduce responder fatigue, and improve safety, performance, and quality of life,” read the report. Horton recommended the department stick to its hours — as well as study whether firefighters may require more rest time between shifts.
“The commute for some personnel could be one or two hours each way,” wrote the report, noting that many firefighters live well outside the area. The report also noted a high level of sick leave could be caused by firefighters using their paid time off to catch up on sleep.
The audit issued 23 recommendations to address the time off and overtime problems, including that the create an “overarching departmental policy” on how to better monitor time off.
ACFD responded that they agreed with 20 of the recommendations. When it came to commission a staffing study, establishing better interagency communication, and budgeting for more overtime, Fire Chief David Povlitz disagreed with the need for additional resources, writing that ACFD could address those needs internally.
One reason the audit found for the unexpected overtimes expense was a lack of controls and efficient systems for payroll, which Horton noted, “creates cumbersome and inefficient processes and impairs overtime management.”
The department was within its overall $59.8 million budget during the last fiscal year, but the audit found that the unexpected overtime expenses caused the department to exceed its overall budget in fiscal year 2016 and 2017.
Horton said ACFD’s high attrition rate and recruiting struggles have contributed to the high overtime costs.
“At the core of the budget management issues are staffing challenges ACFD experiences through the department, including significant attrition in ACFD Operations,” he said. “ACFD continues to face struggles with deploying adequate staffing even with recent budget increases to fund additional recruit classes.”
Last year, firefighters joined police officers in protesting low wages, some saying the low starting pays made it impossible to live in Arlington with its rising cost of living. The county has responded to the demands by awarding 6 percent budget increases to ACFD for the last two years to raise wages and fund recruiting, but retention remains a problem: Horton noted the department loses an average of two employees every month.
Now, the county is aiming to hire 36 more firefighter and EMTs by 2022 to alleviate the workload of the department’s remaining employees.
Three months ago, Horton also found that the Arlington County Police Department had exceeded its overtime budget for the last three years. The auditor found that ACPD reported $5.46 million in overtime last year — twice the amount allocated in the department’s budget.
Povlitz noted that because “there are some similar findings between the Police and Fire Department Overtime Audits, all public safety agencies are planning process changes by utilizing a newly staff public safety time and attendance administrator position.”
County Manager Mark Schwartz said in a statement today (Thursday) that “the real message here is that we need a better and updated financial system.”
Table via Arlington County
Auditor Looking at Economic Development Funds — “Are economic-incentive funds provided to corporations by the Arlington County government being doled out in accordance with agreements? The county government’s auditor is going to take a look… The audit, already under way, will look only at whether terms of agreements are being complied with; overall effectiveness of the sometimes controversial economic-incentive policy ‘is not part of the scope.'” [InsideNova]
Suspicious Letter at Fort Myer — “Joint Base Myer Henderson-Hall police and other agencies investigated a suspicious letter this afternoon that was delivered on the Fort Myer portion of the joint base. It was determined to not have any dangerous substance on or in it.” [Twitter]
Lauding Arlington’s Retiring Election Chief — “As her tenure as director of elections approaches its end, Linda Lindberg on June 18 was honored by Arlington County Board members for her service. Lindberg — who has served in Arlington’s elections office since 1994 and has been registrar since 2003 — has delivered ‘an outstanding career of public service,’ County Board Chairman Christian Dorsey said during a ceremony marking her tenure.” [InsideNova]
Arts Group Applauds Arts Plan — “Embracing Arlington Arts – an independent citizens group comprised of Arlington arts supporters – applauds the County Board for formally adopting Arlington’s Strategic Plan for the arts – “Enriching Lives” at their Board meeting [on] June 18. This well-researched plan brought together arts professionals, experts, stakeholders and citizens in its development.” [Press Release]
Arlington Developer Plans Senior Projects — “A multifamily developer is making a $200 million senior living play, with five such projects coming together under the company’s new Aspire brand, and potentially more on the way in the Mid-Atlantic. Arlington, Virginia-based Bonaventure has communities under construction or development across the commonwealth, in Alexandria, Woodbridge, Norfolk, Chesapeake and Richmond.” [Senior Housing News]
New Solar Co-op — “Neighbors in Arlington County (including Alexandria… and Fairfax County) have formed a solar co-op to save money and make going solar easier, with the help of nonprofit Solar United Neighbors. Arlington Initiative to Rethink Energy, EcoAction Arlington, and Virginia Clean Cities are sponsoring the co-op.” [Press Release]
Arlington Tech Co. Gets New CEO — Rosslyn-based Snag, “the country’s largest and fastest-growing platform for hourly work, announced today new changes to its executive leadership team. Mathieu Stevenson has been appointed Chief Executive Officer… Stevenson will lead the company forward, with Rosati’s active involvement, to realize Snag’s mission of revolutionizing how hourly workers and employers connect.” [Snag]
Flickr pool photo by Brian Irwin
County Auditor Probes Police Overtime — “A performance audit conducted by the County Auditor as part of his Fiscal Year 2018 work plan found that the Arlington County Police Department’s overtime costs exceeded budgeted expenses in Fiscal Years 2016, 2017 and 2018. The audit did not identify any evidence of improper overtime.” [Arlington County]
Few Fireworks in School Board Race — “A relatively low-key race for the Democratic endorsement leading into November’s School Board race is headed to three days of caucus voting, with the two candidates focused more on the issues than landing body blows on each other. ‘I would prefer to talk about how we are going to move in a positive direction in the future,’ challenger David Priddy said when asked to lay out the biggest failures of the School Board during the period incumbent Reid Goldstein has served on it.” [InsideNova]
ACPD and Mental Health Awareness Month — “In 2018, the Arlington County Police Department responded to 2,227 calls for service involving individuals in mental health crisis — a figure that has risen each year since 2015. To increase awareness about Department initiatives and resources, we are sharing information about how we interact with the public, and how we are ensuring that our officers have the resources they need to continue to provide professional police services to our community.” [Arlington County]
School Board Member Endorses Tafti — Arlington School Board member Monique O’Grady has endorsed Commonwealth’s Attorney challenge Parisa Dehghani-Tafti in her race against incumbent Theo Stamos. [Facebook]
Launch of ‘Housing Arlington’ — “Go bigger. Be bolder. We’ve heard from Arlingtonians that housing affordability — rental & ownership — demands even more aggressive solutions. So we’re launching ‘Housing Arlington’ tonight to tackle the challenge — together.” [Twitter]
Arlington Firm Acquires Health Insurance Company — “Arlington health system consultancy Evolent Health Inc. has reached a deal to take majority ownership of a Kentucky health insurance provider… Evolent’s stock price dipped more than 28% to $10.15 per share in Wednesday afternoon trading on the news.” [Washington Business Journal]
Arlington may spend slightly more on school construction than some of the county’s peers around the D.C. region, but a long-awaited audit report suggests that the school system has done a decent job holding costs down in recent years.
Prepared by an independent firm for the School Board’s internal auditor and released today (Monday), the new analysis commends Arlington Public Schools for matching other dense urban areas like Alexandria and D.C. when it comes to the cost of new school construction. The audit found that the county does tend to spend more on architectural and engineering work than some of its neighbors, but analysts chalked up that discrepancy to Arlington’s challenges finding space for new schools.
APS has earned plenty of criticism for its spending on construction projects in recent years, particularly after a state analysis showed that the school system spent significantly more on the new Wakefield High School than other counties around the state did on comparable projects. The Board hired an internal auditor, John Mickevice, in 2014 as debate raged across the county about the costs of major construction efforts of all sorts, and he commissioned this review of costs last October.
In general, the audit found that the school system is hardly perfect when it comes to managing big projects — for instance, the analysts note that Arlington’s lengthy public engagement process does inevitably tend to drive costs up — and includes some suggestions about how APS might streamline some of its design and acquisition practices. But it also does not contain any sweeping indictment of the school system’s methods, finding that Arlington has often paid less per seat for its elementary and high schools than its neighbors.
“Even with our challenges, this shows we’re still in the ballpark with everyone else,” School Board member Barbara Kanninen, the chair of the Board’s audit committee, told ARLnow. “This idea that somehow we’re too extravagant is simply not confirmed… and it is a little bit validating.”
In all, the audit found that the county’s high schools cost less to build than nine of the 14 other schools around the region that analysts examined. The firm, Bethesda-based O’Connor Construction Management, primarily focused on schools in Loudoun County, Fairfax County, D.C., Alexandria and Montgomery County, Maryland.
For instance, the group found that the new Wakefield High School, opened in 2013, cost a total of $118.6 million, or about $60,500 per seat. Meanwhile, the new Wilson building (set to open next year and house the H-B Woodlawn and Stratford programs) will cost around $101 million, or $130,300 per seat.
For comparison, similarly sized high schools in D.C. ranged in cost from $129,000 per seat to $248,000 per seat. High schools in Montgomery County ranged from costs close to $51,900 per seat to $76,500 per seat, while Loudoun’s cost hovered between $51,800 and $59,800 per seat.
Fairfax County had the lowest costs of the bunch, with prices ranging from $33,100 per seat to $40,400 for new high schools.
The audit found similar trends in elementary school construction costs.
Arlington paid about $64,000 per seat at the new Discovery Elementary School, and is set to finish the new Alice West Fleet Elementary at a cost of $62,500 per seat. D.C. schools ranged in cost from $100,000 to $124,000 per seat, while Montgomery came in at $41,400 to $65,100 per seat. Loudoun’s schools ranged from $27,900 to $34,300 per seat.
But the analysts noted that Fairfax, Loudoun and Montgomery all benefited from working with considerably more open space than similar projects in Arlington or D.C. Not only has that forced the county to pay significantly more to build underground parking structures at some schools, but APS can’t simply replicate the same school designs at each site.
“APS does not have the luxury of developing uniform design specifications, due to the dense urban location of its schools,” the analysts wrote. “Thus, each school is designed to meet the particular needs of the community’s students.”
As Kanninen puts it, the school system can’t simply take a design “off the shelf” and use it over again the exact same way — the audit estimates the additional design work can bump up the costs of Arlington’s projects by as much as 1.5 percent of the total construction cost, compared to the county’s neighbors.
That being said, the analysts found that “the increased staff involvement — in time and resources — during the community engagement process” does also tend to edge the county’s costs a bit higher. But they also awarded APS high marks for its energy efficiency standards, which should help generate savings in the long term.
The report recommends a whole host of new contracting practices for APS to adopt, and suggests that the school system tweak some of its methods for buying things like school furniture.
Kanninen says the Board plans to take a close look at all of those recommendations, particularly one suggesting that APS emphasize “value engineering” throughout the design process to keep costs down. She added that the Board specifically asked the analysts to include those recommendations for changes in the report, which delayed its release slightly.
School leaders had initially hoped to have the audit in hand this summer, prompting some grumbling about the report’s delay, but Kanninen wants to assure the community that were no ulterior motives at play.
“People think we were trying to figure out how to pitch this story, but that was not the case at all,” Kanninen said.
Kanninen, the Board’s lone member up for re-election this year, said she is acutely aware that the subject of school costs has become a hot-button political issue. Even though she expects the report won’t quiet all the school system’s critics, she hopes it reassures taxpayers that their money is being well spent.
“There are always going to be people who believe we’re spending too much… but I think it’s going to lend some confidence to the community that we’re spending wisely,” Kanninen said. “The School Board took this proactive step to look into this and it’s a positive thing. There’s a lot to be proud of here.”
Now, county and school leaders are trying to schedule a joint meeting of their respective audit committees to discuss the report in more detail, according to County Board member John Vihstadt. As co-chair of the county’s audit committee, he hopes to use that gathering to gain “a collective understanding of the audit findings and look to collaborative next steps to address them.”
Photo via Arlington Public Schools
Arlington’s independent auditor is planning new reviews of how the county incentivizes businesses to move here, how it oversees its Business Improvement Districts and how it buys goods and services.
Though Horton reports to the Board, and was appointed by its members, the auditor is charged with acting as an independent watchdog in the county to make Arlington’s government more efficient, most recently releasing a report on operations at the county’s 911 call center.
This year, Horton plans to study Arlington’s procurement practices and “analyze root causes of any identified inefficiencies,” according to a news release.
He also wants to examine how the county’s economic development officials use “incentive funds” to lure businesses to the area, particularly as leaders fret about how to reduce the office vacancy rate in neighborhoods like Rosslyn and Crystal City.
“As the county works to reduce its office vacancy rate, it is important that our incentive practices are efficient and effective,” Horton said in a statement.
Finally, Horton is planning on examining how the county manages its financial relationship with the Business Improvement Districts in Rosslyn, Ballston and Crystal City.
Horton is also mulling two additional areas of focus: the county’s Neighborhood Conservation program, which is set to see steep cuts in County Manager Mark Schwartz’s proposed Capital Improvement Plan, and the site plan benefits negotiated between the county and developers. However, he’ll only pursue those reviews if he has enough time to do so.
The auditor will present his proposal to the County Board for approval on June 19.
State Budget With Medicaid Expansion Passes — “After months of inaction, Virginia’s General Assembly passed a budget Wednesday that expands Medicaid to around 300,000 low-income Virginians. The House voted 67-31 Wednesday night to send the two-year budget bill to the governor, and 68-30 to send the ‘caboose’ bill to the governor that the Senate approved earlier in the day.” [WTOP, Richmond Times-Dispatch]
County Auditor Gearing Up for New Projects — “Arlington County Board members and the general public soon will be able to see what topics the government’s internal auditor plans to study over the coming year.” [InsideNova]
Citizen’s Police Academy Accepting Applications — “The Arlington County Police Department is now accepting applications for the fall Citizen’s Police Academy. The 22nd Citizen’s Police Academy will begin on Thursday, September 6, 2018. The Academy will consist of 12 sessions that meet on Thursdays from 6:30 p.m. to 9:30 p.m. at police headquarters located at 1425 North Courthouse Road, Arlington, Virginia.” [Arlington County]
Journalist Death Hoax Has Arlington Tie — The staged death of journalist and Vladimir Putin foe Arkady Babchenko has a local connection, revolving around a photo that supposedly showed Babchenko shot to death in his Ukraine apartment: “Yevhen Lauer, the reporter who published the photo… has worked for various Ukrainian media outlets in the past [and] more recently been affiliated with Trident Group LLC… based in the Washington suburb of Arlington.” [RadioFreeEurope/RadioLiberty, Twitter (Caution: Graphic and NSFW)]
Nearby: Unique Show at State Theatre — The State Theatre in Falls Church is hosting a Joss Whedon-themed burlesque show Friday. It will feature a puppet playing the role of Whedon, a writer and director of cult TV shows and films, as well as burlesque performers from as far away as Dallas. [State Theatre, Twitter]
Flickr pool photo by Tom Mockler
County HQ Renovation Vote Delayed — The Arlington County Board last night agreed to defer consideration of renovations to county government headquarters until April. The Board will discuss the “‘opportunity costs’ for the $10 million in rent abatements that will fund part of the renovation project,” in the context of the current county budget discussions, according to Board Chair Katie Cristol. [Twitter]
Arlington Declines Amazon FOIA Request — A Freedom of Information Act request for more information about the county’s Amazon HQ2 bid, sent from the Washington Post’s Jonathan O’Connell, was denied on the grounds that the information was “exempt from disclosure.” At the County Board meeting this past weekend, several speakers called on the county to release more information about what it has offered Amazon. [Twitter, WTOP]
Letter: APS Should Revise Gym Shorts Policy — Eighth-grade students wrote a letter to the editor encouraging Arlington Public Schools to revise its policy on girls’ gym shorts. Per the letter: “The shorts we are required to wear by the school system cause many of us embarrassment because the wide, open legs allow others to see our undergarments, especially during floor exercises. Additionally, the current gym shorts are too big for petite girls.” [InsideNova]
Arlington TV Now in HD — “You can now watch Arlington TV (ATV), the County’s government cable channel, in high definition (HD) on Comcast Xfinity. From live County Board meetings to original programming about Arlington, viewers with HD sets can now watch the same programming on Channel 1085 on Comcast Xfinity’s HD tier.” [Arlington County]
Auditor Releases Report on ECC Overtime — Arlington County Auditor Chris Horton has released a report on overtime incurred by the county’s Emergency Communications Center, which handles 911 calls and dispatches first responders. The ECC’s overtime costs were about $1.4 million last year. Horton found that “a more efficient training process could result in greater staffing efficiency, and potentially reduce overtime expenses.” [Arlington County]